Service Delivery Manager

vor 2 Monaten

Geneva, Schweiz Enova Consulting Vollzeit

Nous recherchons un Service Delivery Manager (F/H) pour l'un de nos clients dans le secteur du Luxe.

Vos missions

  • Gestion des services informatiques et des niveaux de service en accord avec les SLA ;
  • Supervision des équipes de support technique pour garantir la qualité des services ;
  • Gestion des relations clients et des parties prenantes pour assurer une expérience utilisateur de qualité ;
  • Identification et résolution des problèmes de service, en collaboration avec les équipes de support technique ;
  • Développement et mise en œuvre de plans d’amélioration continue pour les services informatiques ;
  • Gestion du budget alloué aux services informatiques ;
Vos compétences

  • Très bonnes connaissances du domaine SDM (Service Delivery Management)
  • Excellentes connaissances du domaine informatique, des technologies informatiques et des infrastructures réseau ;
  • Excellentes capacités analytiques (analyse des données, visualisation) et de proposition de solutions à des problèmes complexes ;
  • Expérience avérée dans la gestion des contrats logiciels ;
  • Excellentes compétences interpersonnelles et de communication et capacité avérée à travailler efficacement avec tous les niveaux organisationnels ;
  • Excellentes aptitudes à la communication orale et écrite ;
  • Formation supérieure en Management de type Master ;
  • Expérience réussie de plus de 5 ans dans un poste similaire ;
  • Maîtrise du français et de l'anglais.
Avantages

Lieu : Genève

Remote : 2 jours par semaine

️ Date de début de contrat : ASAP

Le processus de recrutement :

Enova propose un processus de recrutement qui est en général en 4 temps:

  • Un premier entretien téléphonique pour faire connaissance et en apprendre plus sur votre parcours et vos compétences. C’est aussi un moment de partage ou nous vous présenterons Enova et ses activités.
  • Si vous êtes shortlisté vous pouvez aller en second entretien avec en général le manager du compte client ou bien un autre collaborateur de Enova, soit à distance par TEAMS soit dans nos locaux en face2face.
  • Une fois les premières informations et étapes passées nous organisons une rencontrer et/ou un entretien technique avec les équipes techniques du client
  • Si nous nous projetons ensemble sur une collaboration nous vous présenterons durant un 3ème entretien, idéalement en physique, le contrat de travail que nous vous proposons.

Durant ce processus, nous communiquerons aussi bien par téléphone que par email et nous pourrions vous inviter également à rencontrer nos équipes dans nos locaux ou bien les équipes de notre client bien entendu.

Pour les postes techniques nous attirons votre attention sur l'importance d'un test technique en ligne pour évaluer votre niveau notamment sur les langages de programmation par exemple.

Vous vous demandez encore pourquoi vous devriez postuler ?

  • Vous travaillerez aux côtés d'experts en utilisant les technologies les plus modernes.
  • Un management de proximité pour établir un lien d'équipe fort avec Enova
  • Vos activités quotidiennes seront intéressantes, stimulantes et variées.
  • Aucun jour ne ressemblera à un autre

Nous sommes impatients de faire votre connaissance et de découvrir vos ambitions



Founded in Geneva in 2018, Enova Group has been delivering premium IT services with Swiss precision. Initially focused on information technology, Enova Consulting has expanded its expertise to meet the most sought-after IT skills and beyond. Our capabilities extend to crafting and customizing solutions in various technical fields. Moreover, with Enova Data, we are at the forefront of offering services in AI & data science.

With operations in Geneva, Zurich, Luxembourg, Sophia-Antipolis and Monaco, our proficiency enables us to fulfill our clients' most ambitious technical goals and ensure the success of long-term projects. We are committed to fostering lasting partnerships with our clients and nurturing the professional growth of our highly skilled experts in our quest for excellence. Our approach is centered on aligning our consultants' career aspirations with our collective pursuit of excellence.

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