Senior Customer Solutions Manager
vor 4 Wochen
OVERVIEW:
As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.
Together with our customers, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.
Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.
Key job responsibilities
As a Customer Solutions Managers (CSMs), you will be accelerating your customer’s cloud adoption and driving value from investments in the cloud. You have ownership of customers’ cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.
For effective adoption of AWS, you will focus on driving customers’ people and operating model change. You ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization. You will work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program. You will be a customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.
For migration success, digital transformation and value realization, you will work backwards from the customers’ cloud business case and defines the customer’s cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. You will define a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. You will partner with your customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. You will work with your customers to establish the Cloud Leadership team and broader governance structures to effectively govern both your partnership with the customer, and the customer’s adoption of AWS.
You are measured on customer’s success of cloud adoption, based on:
ocloud enablement capabilities installed to drive customers’ People and Operating Model change for effective adoption of AWS. Including, training strategy to upskill technical and non-technical roles across the customer’s organization.
oworkloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer.
ocustomer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
oestablishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress.
We are open to hiring candidates to work out of one of the following locations:
Zurich, ZH, CHE
BASIC QUALIFICATIONS
oDemonstrable experience driving complex, large scale, IT/technical/platform programs including customer-facing experience delivering transformations for large enterprises with global operations with complex stakeholder landscapes and decision-making processes.oProven track record of developing a digital strategy, business case and architecture design for customer(s)
oDelivered solutions on of public cloud technologies to facilitate realization of business strategy
oExecutive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
oExperience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
oDemonstrated cross-functional leadership, collaboration, organization, and operations excellence skills
oAnalytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
oTechnically proficient, able to learn new tools, services, and concepts quickly
oSCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
PREFERRED QUALIFICATIONS
oAWS Certification(s) with experience implementing AWS and/or other cloud servicesoExperience in working with global financial services customers (Banking, Payments, Capital Markets, Insurance)
oVersed in Software DevOps and Cloud Operating Models
oExperience working within a public cloud sales organization
oMBA degree or equivalent
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