IT End User Services Specialist

vor 2 Monaten


Geneva, Schweiz skyguide Vollzeit


Providing 2nd and 3rd Level support to end users via phone, email, chat or in person. Processing incidents, problems, and service request tickets in our ITSM Tool. Collaborate with other IT teams to escalate and resolve complex technical issues. Document support activities, solutions, and resolutions for future references Install, configure, and troubleshoot operating systems, software applications and peripheral devices. Information Technology Education Proven experience (min 3 years) in providing technical support to end users in a corporate environment Strong knowledge of operating systems (Windows) and productivity software (M365) Experience with Active Directory, SCCM, Citrix. MS Exchange, Jira & Confluence Excellent communication skills and high team spirit Driving license and willingness to travel to regional airports Ability to prioritize task, work efficiently and be self-driven Languages: French native, English Level C1

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