ICT Specialist Support and Infrastructure Management

vor 2 Wochen

Basel, Schweiz The Biozentrum, University of Basel Vollzeit

Your position



Your various responsibilities will include supporting the operation of our IT infrastructure in various local offices in Africa both on site and remotely in co-operation with the IT Unit at our head quarter in Allschwil. This entails:
Operation of laptops, printers, servers (NAS), network connections (WLAN, switch, internet connection) Hardware/software support, IT needs assessment and access management, including operation, management and replacement of the IT infrastructure in the local offices in accordance with the IT strategies and policies (software updates, licences, certificates, etc.) and standard operating procedures (SOPs) Provide user training including the creation of user documentation, and onboarding new local employees on the use of IT infrastructure, rules and regulations, IT security and IT procedures Support IT audits and manage responses to audit observations Implement and follow-up on IT security measures of Swiss TPH local offices

Your profile

Completed EFZ vocational training in informatics or similar with at least three (3) years of professional experience in IT support in an international environment Good proficiency in French AND English (speaking & writing) required. Knowledge of German (speaking & writing) is of advantage Experience in coordinating, evaluating, planning and implementing various hardware, software, and network infrastructure, including the deployment of default hardware and the implementation of smaller to mid-scale IT projects as well as the assessment and documentation of user requirements Working knowledge of Windows 10/11 Operating System, MS Applications, MS Cloud Services, basic knowledge of Linux clients Familiarity with best practices around IT security Excellent problem-solving, analytical and critical thinking skills. Efficient troubleshooting abilities Good organization, time management and prioritization Excellent customer service, communication and interpersonal skills and ability to adapt quickly Willingness and availability to travel internationally for 30-50% of working hours to African countries and the ability to take initiative and work independently with professionals in a multicultural environment

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