ServiceNow Software Engineer

Company DescriptionAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Consulting, Design, Cloud, Data, and Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Blockchain and Artificial Intelligence to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.For more information on the company, please visit our website or LinkedIn community.Why join Synechron ?We are in constant search for talented and enthusiastic people who are passionate about working with our clients and being the best ambassadors for our company.Job DescriptionTo reinforce the Synechron Switzerland team, we are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.Implement workflows, business rules, and automation to streamline processes and improve user experience.Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.Provide training and support to end users and junior team members as needed.QualificationsYour profile and skills:You hold a degree in Computer Science (University, HES, Federal Diploma, EPF) or possess equivalent qualifications.You possess experience in working with ServiceNow (Developer, Consultant, or Administrator roles).You show strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.You are familiar with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.You possess expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).You have proven experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.You justify solid understanding of ITIL best practices.You have experience in working with Agile methodologies.You speak English and French fluently. You are a Swiss resident.Additional InformationWhat we offer you:An enriching, dynamic, and stimulating professional experience.Professional stability with a long-term contract.A competitive salary package and referral bonuses.Monthly support to finance your lunches.The opportunity to be part of a multicultural, supportive, hardworking team driven by values.Up to 5 days of training per year.Free and unlimited access to our global E-learning platform -> Over 16,000 modules available.Annual license to access our banking/finance profession training platform to enhance your knowledge of various banking/financial professions and stay professionally updated.Support, proximity, regular feedback, and exceptional event.A certified working environment - GREAT PLACE TO WORK.If you believe you are the right candidate, please submit your application We look forward to receiving your application.SYNECHRON'S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.