Customer Support Engineer – ADMS
vor 1 Tag
Job Summary:We are seeking a Customer Support Engineer for Advanced Distribution Management Systems (ADMS) to support, troubleshoot, and enhance mission -critical applications such as SCADA, DMS, and OMS. This role involves direct engagement with customers, cross -functional collaboration, and ownership of complex technical issues across ADMS platforms including PowerOn Fusion (PoF) and PowerOn Advantage (PoA).Key Responsibilities:Serve as the primary point of contact for customer issues related to ADMS systems including SCADA, DMS, OMS, DNAF, Storm Assist, and DER tools.Troubleshoot and resolve technical problems across user interface, SCADA, modeling tools, networks, and database layers.Perform installation, maintenance, and support of ADMS products (PoF/PoA).Collaborate with engineering and internal teams to drive timely closure of escalated issues.Participate in customer calls, implement solutions while ensuring compliance with change control and security standards (e.g., NERC CIP).Lead strategic discussions with customers to prevent issue recurrence and enhance system reliability.Contribute to technical documentation, training materials, and the knowledge base to improve support effectiveness.Mentor junior support staff and assist in root cause analysis and best practices.Support remote diagnostics and continuous monitoring solutions.Maintain a high level of customer satisfaction through proactive communication and technical excellence.Adhere to all company quality and compliance standards.RequirementsRequired Qualifications:3+ years of experience in supporting or engineering ADMS systems (PoF, PoA).Solid understanding of electrical distribution and transmission networks.Proficient in Linux, Windows, Oracle, SQL, Cassandra, and Jasper Reports.Familiar with networking protocols (TCP/IP), IP addressing, DNS, Active Directory, and firewall configurations.Strong communication and interpersonal skills for interfacing with customers and internal teams.Proven ability to work independently and manage technical escalations.Familiarity with NERC CIP compliance standards.Strong analytical and troubleshooting skills.
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Customer Support Representative
vor 1 Tag
Eastern Switzerland Cross Border Talents VollzeitAre you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you love to grow your career while living in one of Europes most beautiful and sunny countries?We're looking for a dedicated Bilingual Customer Support Representative to join our international team working fully remotely from anywhere in Greece. This is more than just a job it's...
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Customer Support Specialist
vor 1 Tag
Eastern Switzerland Cbtalents VollzeitExciting Multilingual Roles in Customer Support & Content Moderation Portugal (Remote & On-Site Options)We are currently recruiting fluent speakers of German, Italian, French, Dutch, or Danish for a range of international opportunities based in Portugal. Whether you prefer to work remotely or thrive in an office setting, we have multiple positions available...
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Eastern Switzerland Picarro VollzeitWorkload: 100%, Sector : Energy / Natural Gas, Work location: Geneva (Switzerland)Job descriptionPicarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially Italy.She or he will have a hands-on approach, a strong technical...
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Onsite IT Support Engineer
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Eastern Switzerland NSC Global VollzeitOverviewWe are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.The...
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Customer Flight Support
vor 1 Tag
Eastern Switzerland Global Jet Luxembourg VollzeitJob descriptionThe Customer Flight Support department (CFS) is responsible for the planning and the coordination of the Company's flights worldwide. You will work in close connection with internal operational and non-operational departments as well as external suppliers to coordinate all necessary framework in order to deliver an optimal service to our...
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Eastern Switzerland Cross Border Talents VollzeitReady to elevate your career?We're on the lookout for a Customer Success Specialist to join our dynamic team If you're innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.Role Overview: As a Customer Support Specialist, you'll handle customer inquiries and resolve issues exclusively through...
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IT Support Engineer
vor 1 Tag
Eastern Switzerland Primetrack AG VollzeitIT Support Engineer (m/w/d)Wer wir sindZusammen mit Datalynx AG und skillcloud AG gehört die Primetrack AG zur Firmengruppe der Datalynx Group. Die Primetrack AG ist der Partner für innovative und individuelle IT-Leistungen. Wir beraten unsere Kunden und begleiten Sie von der Bereitstellung zuverlässiger, skalierbarer Infrastruktur und Integration...
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Eastern Switzerland Cross Border Talents VollzeitLocation: Athens, Greece (On-site)Relocation Package IncludedIf you are fluent in Turkish and eager to apply your skills in a dynamic international environment, this role is made for youYour Role-Provide professional support to Turkish-speaking customers via phone, email, and chat-Troubleshoot common issues and guide users toward effective solutions-Deliver...
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Senior IC Layout Engineer Custom Analog
vor 1 Tag
Eastern Switzerland TalentCloud Group VollzeitSenior IC Layout Engineer Custom Analog / Mixed-Signal Zurich | Deep Tech | Advanced Nodes | HybridWe are partnering with an innovative Zürich-based tech company who are seeking a motivated Senior IC Layout Engineer, who enjoys full-custom transistor-level design and wants to help shape advanced silicon across modern process nodes. This is a full-time...
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Eastern Switzerland Cross Border Talents VollzeitCross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in PortugalLanguageItalian (Native) + English (solid B2) Key ResponsibilitiesCustomer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses...
