Client Advisor

DescriptionTiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Store in Zurich Globus with immediate effect (Full- or Part-Time).ResponsibilitiesRetail Excellence – Execute exceptional retail performance to ensure sales and serviceAchieve Sales PlanUnderstand and deliver Store KPI'sParticipate and achieve minimum targets with global, regional and local initiativesAdvocate and lead by example the Tiffany cultural valuesOperational Excellence – Execute exceptional operational performance to ensure quality and quantity of stockAdhere to compliance of store operationsAdhere to department merchandising standards at all timesConduct daily housekeeping, including daily management of Clienteling database Ensure accurate and efficient maintenance and controls of stockTeam spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externallyWork as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environmentRemain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customersExhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presenceClient Experience - Elevate in store experience consistently delivering memorable momentsEnsure highest levels of in-store luxury experience at all times, including: presentation, behavior, hospitalityAcknowledge and escalate customer issues / complaintsClient Development - Deepen the relationship with our customers to drive lifetime loyalty and spendCultivate new and existing customer baseCreate unique experiences and achieve customer satisfactory feedbackSupport and participate in eventsQualificationsPrevious retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.)Proven track record in achieving sales results and building customer relationshipsWillingness to work non-traditional business hours including evenings, weekends and holidaysStrong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is requiredAbility to work with a diverse client baseAbility to work in a fast-paced, changing environmentProficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mailMust have authorization to work in the country where the position is basedMust have a strong command of the German and English language. Arabic or additional language skills are advantageousOur BenefitsTraining and development opportunities within the world's largest luxury group LVMHAn interesting job within an exciting international luxury brandAttractive employee discountsRewarding incentives & possible participation in exclusive events#LI-NP1