Operational Technology Support Specialist

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Staefa, Switzerland

Operational Technology Support Specialist

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

IT/OT Support Specialist | Hybrid 3 days on site

We are seeking a motivated IT/OT Support Specialist to join our Corporate Manufacturing Engineering team to support IT/OT initiatives. This role offers the opportunity to drive innovation, streamline processes, and enhance connectivity across our cutting-edge manufacturing operations.

Your tasks

• Provide and coordinate IT/OT support for maintaining hardware, software, automation systems, and IT infrastructure, including server migrations, software updates, and cybersecurity measures

• Support OT cybersecurity activities within Corporate Manufacturing Engineering

• Actively work with 3rd party vendors to address vulnerabilities and security issues discovered, and ensure vulnerabilities and security patches are applied on OT assets

• Develop and maintain documentation related to network and other IT/OT infrastructure

• Ensure vulnerability monitoring system for OT is continuously updated and kept in line with Sonova global vulnerability management processes

• Act as an ambassador of OT Cyber security and risk matters; promote information security risk awareness and build a cyber security culture globally across OT and Operations stakeholders

Your profile

• Vocational training in IT, preferably with additional IT certifications

• 2–5 years of professional experience in IT Support, OT systems, and IT/OT integration

• Experienced in IT or OT Cyber Security as well as in project management is a plus

• Understanding of manufacturing processes and equipment is a plus

• Strong communication and teamwork skills, with a structured and quality-oriented approach to work

• Fluency in English and German

Our offer

We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%.

We are looking forward to receiving your complete application (cover letter, CV, references and certificates) via our online job application platform.

For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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