Intern Marketing and Communication 100

Vor 4 Tagen

Zürich, Zürich, Schweiz Twiliner - Night Bus Lines for Europe Vollzeit CHF 1'600 - CHF 2'000 pro Jahr

Customer Support Intern (m/f/d) – Twiliner
​

Location: Zurich (hybrid possible)
​

Start: as soon as possible or December 2025
​

Duration: 100%, 6 months (paid internship)
​

​

At Twiliner, we are rethinking night travel across Europe, connecting European cities with sustainable and comfortable night buses. To make the customer experience smooth and personal, we are looking for a Customer Support Intern to join our team in Zurich.
​

​

Your mission
​

You will be part of the team that ensures that every Twiliner customer feels cared for. You are an important touchpoint for our customers. Your work is key for customer happiness and retention and strengthens our premium brand positioning. You contribute to changing how people travel across Europe – more sustainably, more aware, more respectful.
​

​

Your responsibilities
​

  • Customer Support: Handle customer requests, booking and re-booking, lost and found. Set up a smooth, efficient process using our CRM software, e-mails, and chat. Look into new ways using AI.
    ​
  • Group & Charter Requests: Handle group inquiries and tailor-made travel offers, coordinate with our bus partners and the operations team.
    ​
  • Booking Management: Adjust and rebook trips in our booking system, handle refunds, and inform passengers about schedule changes or service updates.
    ​
  • Community Building: Engage with travelers and the public on social media, online forums, and news comments – ensuring that Twiliner is accurately represented and travelers stay inspired.
    ​
  • Knowledge Base & Processes: Help build our internal FAQ, support templates, and process documentation to make our service scalable and consistent.
    ​

​

Your profile
​

  • Completed or ongoing Bachelor or Master Degree in mobility, communications, tourism, business, or a related field.
    ​
  • You enjoy helping people and have excellent written communication skills (German & English, French a plus).
    ​
  • You're reliable, structured, curious about sustainable mobility and travel.
    ​
  • You're proactive, tech-savvy, flexible with hours, and comfortable using digital tools.
    ​
  • You are available to travel regularly with our buses.
    ​

​

What we offer
​

  • CHF 1'600/month during education, CHF 2'000 after completion (Bsc or Msc).
    ​
  • A hands-on role in a young, dynamic mobility startup with a strong sustainability mission, a friendly team, short decision paths and the opportunity to shape Twiliner grows.
    ​
  • Insights into customer experience, operations, and digital tools behind a growing travel brand.
    ​
  • Flexible working times and location (Zurich office + remote days).
    ​

​

Ready to travel with us?
​

Send us your CV and a few lines on why you'd like to join Twiliner to

​

​

We look forward to hearing from you
​

  • Marketing Intern

    Vor 4 Tagen

    Zürich, Zürich, Schweiz Arethia Vollzeit CHF 40'000 - CHF 60'000 pro Jahr

    Role description We are looking for a motivated and creative intern to join our Marketing team at Arethia. In this role, you will be supporting the group-wide implementation of marketing and communications activities. If you have recently completed a Bachelor's or Master's degree in communications, marketing or a related field, this is your chance to gain...

  • Marketing intern

    vor 6 Stunden

    Zürich, Zürich, Schweiz Lightly AG Vollzeit CHF 40'000 - CHF 60'000 pro Jahr

    Please note: This position requires you to work on-site at our Zurich office (5 days a week). Remote or hybrid arrangements are not possible for this role.Lightly AG is an official ETH and HSG Spin-off in the field of machine learning and computer vision. Its products are used by leading companies in autonomous driving, medical imaging, and visual inspection...

  • Marketing & Communication Specialist

    vor 2 Wochen

    Zürich, Zürich, Schweiz Eurapco Vollzeit CHF 65'000 - CHF 85'000 pro Jahr

    Marketing & Communication SpecialistFocus Content and Storytelling (80%-100%) | ZurichTo strengthen our brand presence and elevate Eurapco's voice across Europe, we are looking for a Marketing & Communication Specialist with a passion for storytelling, and creative content to join our team at the Eurapco headquarters in Zurich.About the RoleAs a Marketing &...

  • Intern - Global Brand Communications

    Vor 2 Tagen

    Zürich, Zürich, Schweiz On Vollzeit CHF 40'000 - CHF 60'000 pro Jahr

    At a GlanceWhether you're looking to jump start your career or gain first hands-on experience in a new field, an internship at On offers you a unique growth experience, the chance to make an impact from day 1 and contribute to On's growth journey. We are looking for fresh ideas, curious minds and passionate individuals ready to make a difference. Our...

  • Intern - Communications

    vor 2 Wochen

    Zürich, Zürich, Schweiz On Vollzeit CHF 42'000 - CHF 54'000 pro Jahr

    In shortWhether you're looking to jump start your career or gain first hands-on experience in a new field, an internship at On offers you a unique growth experience, the chance to make an impact from day 1 and contribute to On's growth journey. We are looking for fresh ideas, curious minds and passionate individuals ready to make a difference. Our...

  • Intern - Communications

    vor 2 Wochen

    Zürich, Zürich, Schweiz On Ag Vollzeit CHF 50'000 - CHF 70'000 pro Jahr

    LOCATION: ZURICHGlobal CommunicationsIn shortWhether you're looking to jump start your career or gain first hands-on experience in a new field, an internship at On offers you a unique growth experience, the chance to make an impact from day 1 and contribute to On's growth journey. We are looking for fresh ideas, curious minds and passionate individuals ready...

  • Marketing & Communications Manager

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Crypto Finance AG Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody...

  • Marketing & Communications Manager

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Crypto Finance Group Vollzeit CHF 90'000 - CHF 120'000 pro Jahr

    Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody...

  • Marketing Coordinator Intern

    vor 2 Wochen

    Zürich, Zürich, Schweiz 9e0081ab-c896-455b-b916-be522630b111 Vollzeit CHF 50'000 - CHF 70'000 pro Jahr

    PositionYour intern experience with us will give you the opportunity to look behind the scenes of the world's largest luxury goods company and get to deeply know the work of a brand manager. You are a valuable member of our marketing team and support us in the planning (brief, social media plan, PR coverage, logistics), conception and implementation of...

  • Marketing Communication Manager, Part-time

    vor 2 Wochen

    Zürich, Zürich, Schweiz Hitachi Energy Vollzeit CHF 90'000 - CHF 120'000 pro Jahr

    Marketing Communication Manager, Part-time (f/m/d) The opportunity We are seeking a dynamic and motivated Marketing Communication Manager in Part Time to join our Product Management and Marketing Team GCB/GIS Service in Switzerland. In this role you'll be responsible for planning, creating, and executing impactful marketing communication initiatives that...