Technical AI Transformation Manager

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We're growing fast – and we're hiring

We are seeking an experienced and proactive, qualified candidate to drive group-wide adoption of Microsoft AI stack and other AI tools, ensuring we stay at the forefront of AI-driven productivity.

This role, based at our Headquarter in Zürich- West, is critical in helping all internal teams unlock efficiency potential, enhance decision-making, and embed AI into daily workflows- start date as soon as possible. (Hybrid work is a given)

You will focus on identifying impactful use cases, embedding AI technically into how we work, train internal teams, and helping us become a Customer Zero reference for Microsoft.

Your responsibilities

• Collaborate with departments to identify, document, and technically implement high-impact AI use cases across the organization

• Design and deliver onboarding, workshops, and hands-on training sessions tailored to various teams and roles

• Track usage metrics, adoption rates, and report on AI usage impact across the organization

• Lead internal communication and support efforts to guide teams through the cultural and operational shift toward AI adoption

• Ensure responsible use of AI aligned with company policies, data security, and compliance standards

What we are looking for

• Proven experience in overall digital transformation, or AI technology adoption/ integration roles - with focus best practice across all departments

• Deep expertise of the Microsoft 365 ecosystem, Microsoft AI stack including Microsoft Azure AI & Cognitive Services

• Experience with Azure OpenAI Service and GPT/LLM integration, including conversational AI solutions

• Experience designing, implementing, and optimizing use cases with Microsoft Copilot and Copilot Studio for custom pilots and workflow orchestration

• Knowledge of Power Platform (Power BI, Power Apps, Power Automate) for citizen AI and automation

• Familiarity with AI governance, data privacy, ethical AI use, and responsible AI principles

• Excellent communication and stakeholder management skills

• Ability to translate technical AI capabilities into business value

• Comfortable working across technical and non-technical teams

Nice to have

• AI & ML Skills: Experience with full model lifecycle, including feature engineering, data preprocessing, evaluation, AutoML/low-code AI, A/B testing, experimentation, benchmarking, and work with generative AI/LLMs

• Prompt Engineering & Fine-Tuning: Advanced prompt design, optimization, context management, template-based prompting, integrating external knowledge, dataset preparation, Azure OpenAI fine-tuning workflows, hyperparameter tuning, and version control for prompts and experiments

• RAG (Retrieval-Augmented Generation): Experience with RAG architectures, vector databases, semantic search, custom model deployment, API management, and responsible AI/bias mitigation

Our offer

• The opportunity to work closely with C-level leadership in a high-impact role

• A fast-paced, international, and collaborative work environment

• A challenging and diverse role with high autonomy

• A motivating and supportive team culture where your ideas matter

• Excellent opportunities for personal and professional growth

• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you

Do you feel addressed and are you ready to finally unleash your full potential?

Then upload your CV spontaneously for an initial review- we are just a click away

We are very looking forward to getting to know you

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed.

Thank you for your understanding.