Operations Associate

vor 11 Stunden

St Gallen, Sankt Gallen, Schweiz LocalBini Vollzeit

ABOUT US

LocalBini is the go-to platform for cultural, fun or exclusive city Experiences across Europe with Locals. From a secret boutique shopping Experience with a gemologist, to wine-tasting with an expert sommelier, features authentic city Experiences that people can book based on their interests (eg. art, architecture, foodie, nightlife, history etc.).

OPERATIONS ASSOCIATE
(100% on-site)

This role is a match for a person that has the seniority and the mental capacity to manage the business operations of a versatile tech-startup. A highly structured, analytical but at the same time hands-on mind set are the key markers of the operations associate to develop to our future operations coordinator. Your core responsibilities include, but are not limited to:

  • Handle business operations such as: handling zendesk tickets and service phone hotline; processing bookings; documentation; creative problem solving (there are many such situations); calling locals to ensure they are ready to host experience; calling travelers to check on their satisfaction; calling locals to reactivate them or inform them about news;
  • Analyze the current operations setup and develop a roadmap for further implementations of improvements (e.g. adding more AI tools).
  • Take immediate actions by implementing adequate procedures and tools in the organization (eg. process and change management).
  • Foster a culture of continuous improvement.
  • Plan & prepare the scale-up of operations.
  • Ensure LocalBini delivers on its quality promise.

ABOUT YOU

  • Several years of work experience, post-degree, in the above described responsibilities.
  • Strong analytical competences.
  • Being able to execute ("just-do-it").
  • Proficient skills in English and
    German
    (mandatory).

WE OFFER

An exciting position in a friendly international team with a stock package in the first two years

A total salary package that consists of cash + shares (50%-50%) worth CHF 72k in the first year and CHF 96k in the second one.

Regular salary from third year onwards will be in the range of CHF 6k-6.5k/month.

HOW TO APPLY

Please send us your a) resume b) university diploma and c) relevant references via our career website.

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