Employee Journey, Operational Excellence

• REQ
• 16/01/2026
• HR Epertise
• Petit Lancy, Zwitserland
• ING Bank

Your working environment and job

ING in Switzerland, which is part of the EMEA Wholesale Banking network, currently counts approimately 300 employees, based in Geneva and Zurich, and etend coverage services to companies active in different commercial sectors. The entity is growing and has a diverse group of employees with 34 nationalities. There is a cohesive team spirit which makes it a great place to work and develop.

Within the local Human Resources organization (5 employees) this role aims at creating the best Employee Eperience as well as to achieve operational ecellence of HR processes with a continuous focus on (cost) effectiveness, quality, efficiency, speed, and alignment with ING Group target model for service delivery.

Reporting hierarchically to the local Head of Human Resources, you work closely with Global People Services, HR Centers of Epertise, HR Business Partners, HR Payroll & Benefits Epert, eternal suppliers and Centralised People Services in ING Hubs.

Your duties as Employee Journey & Operational Ecellence Epert IV

You will combine Employee Eperience with Operational Ecellence work and project management. While managing employee life-cycle events on a daily basis, you will have a focus on project and change leadership.

Your role and responsibilities

Employee Life-cycle events

• Manage life-cycle events (hire, changes, separations) with managers and employees;
• Ensure timely and accurate update of Workday as well as HR files;
  Handle queries of employees and managers for comple- queries together with Centralised People Services;

Inform all staff through diverse communication channels, in coordination with Communication E

• pert, ensuring all information is available to employees as part of "self-service" model;
• Responsible to maintain and update policies and procedures in the Employee Journey domain;
• Responsible for storage, archiving and deletion processes for the HR department;

Operational ecellence and continuous improvement

Identify, analyse and optimise operational processes to ma

• imise efficiency & quality
• As a member of the COO People Services global ING community, understand the Group strategy and projects portfolio and represent Switzerland in global calls

Change & Project management

• Contribute to developing change plans, and coordinate related change projects towards an outsourced HR People Services model;

• Collaborate with other team members to address interdependencies whenever changes require joint efforts..

Maintain a strong end-to-end perspective and effectively manage comple

• ity.

Leverage new technology to streamline processes and enhance efficiency both for internal processes and for processes outsourced to e

• ternal providers (payroll, benefits, insurances,...)

• Foster a culture where change is embraced and supported.

Data, Systems & Reporting

• Prepare various dashboards for the Group and/or the local Management
• Act as Person of contact for the Global HR Data Maintenance team (Workday)
  Perform comple HR data processing tasks, provide advise to colleagues when needed, and use your e- pertise to improve data collection tools and administrative processes.
• Ensure ING standards on data quality are met within HR local team
• Implement new legal requirements in Workday on all the modules.
• Raise issues and submit change request for Workday configuration when necessary.
• Ensure Compliance with Data protection laws and their proper implementation across HR processes

Risk Management & Control

Take ownership of risk management within your area of e

• pertise
• Monitor Key Risk indicators
• Ensure timely regulatory reporting (CSRD)
• Timely report incidents and perform "lessons learned" analysis to update procedures & policies

Back up Payroll and HR Controlling

Act as back up for the Payroll & Benefits E

• pert colleague in case of absence

When are you successful?

You have e

• perience in leading and coordinating change projects
• You have strong data analytics skills
• You are able to perform analyses and find the right underlying causes and determine solutions
• You have strong communication skills in English
• You work in full autonomy, with a sense of initiative and a "hands on" attitude
• You demonstrate Organization & Planning skills
• You are building strong relationships with stakeholders at Group levels.
• You Ensure continuous communication and stakeholder engagement throughout the change process with a focus on clear understanding of challenges and opportunities.
• You are keen on risks and actively contribute to the Risk/Compliance culture in the department.

Your profile

Bachelor/Master degree from University with minimum 3 years of work e

• perience
• You have a good knowledge of HR administrative processes and/or HR controlling processes
  Prior e- perience with Workday tool is a plus
• Languages: English fluent both verbal and in writing; French is a plus
• You are keen on risks and actively contribute to the Risk/Compliance culture in the department.

Your place of work

Eplore the area

Questions? Just ask

Francoise GRIS

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.