Guest Relations Officer

vor 17 Stunden

Bern, Bern, Schweiz Goodtime International Entertainment Vollzeit

GUEST RELATIONS OFFICER (m/f/d)

Create memorable guest experiences in sunny holiday destinations

About the role

As a Guest Relations Officer, your main focus is the guest experience.

You are there to support, guide and connect with guests throughout their stay and make sure they feel welcome, informed and well taken care of.

This role is ideal for people who enjoy communication, responsibility and working closely with guests in an international resort environment.

What you'll do

  • Be the main contact person for guests during their stay
  • Welcome guests and support them with questions, requests and feedback
  • Help resolve issues in a friendly and professional way
  • Communicate closely with reception, entertainment and hotel management
  • Support guest satisfaction and overall holiday experience

You'll build real connections with guests and play an important role in how they remember their stay.

Good to know

  • Seasonal position
  • Full-time role (5–6 working days per week)
  • Living and working on-site
  • EU passport required

Ready to join?

If you enjoy creating positive experiences for others and want to work in a sunny, international environment, we'd love to hear from you.

Apply now and become part of our Guest Relations team.

(If you prefer a more administrative role, you may also find Receptionist positions on our career page.)

Requirements

Who we're looking for

  • You already have experience in hospitality, guest relations or customer service
  • You enjoy working with people and handling different situations
  • You speak English confidently
  • German and/or French skills are a big advantage
  • You are empathetic, reliable and solution-oriented

This role suits you if you like people-focused work, communication and being part of an international team.

Benefits

What we offer

  • Accommodation provided
  • Meals included
  • Seasonal EU contract & insurance
  • International working environment
  • Support before and during your season
  • Living and working on-site allows you to fully focus on your role and the experience.

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