Customer Service Specialist Customer Service Specialist

Position Snapshot

Location: La-Tour-de-Peilz, Switzerland

Company: NESA BGS

Act. Rate: Full-Time Act. Rate 100%
Type of contract: Temporary, 12 months contract

Start date: As soon as possible

What we offer at Nestlé

Exciting opportunities to develop your career your way; across different brands, businesses, functions, and regions. 

Flexible working arrangements - facilitating creativity and collaboration. 

A culture of respect, with diversity, equity and inclusion at its core. Learn more here. 

A dynamic international environment empowering you to learn, develop and grow. 

Don't hesitate to connect with us during the recruitment process to learn more.

Position Summary 

Business Growth Solutions (BGS) division supports Nestlé operating companies & other Nestlé units, by providing them with integrated trading solutions in a professional and cost-effective manner, while offering a platform for business development.

What's in it for you as a BGS team member: BGS is a place where we explore new territories, work with different cultures around the globe and learn how to embrace an entrepreneurial mindset. 

As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions.

We offer a dynamic, inclusive, and international working environment with many opportunities across different businesses, functions, and regions. Don't miss the opportunity to join us and work with different teams in an agile and diverse context.

A Day in the Life of a Customer Service Specialist

• Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio
• Create and transmit Sales and Purchase orders to production sites, ensuring timely confirmation
• Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation
• Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows)
• Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
• Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures
• Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow
• Perform Customer Service compliance activities
• Participate and contribute to operational reviews with respective business functions

What will make you successful

• Proven first experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning
• Knowledge of Project management in a Customer Service related area
• Entrepreneurial mindset
• Openness to dialogue & understanding of various cultures
• Ability to proactively manage challenging situations and identify solutions to potential issues
• Clear passion for creativity and out of the box thinking
• Proficiency on SAP
• Fluent in English (written & spoken)

Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.

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