Head of Oracle Operations

Function: Enterprise Applications

Level: Senior Individual Contributor / Player-Coach

About EF

At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the Business of Understanding. Between people. Between cultures.

For over half a century we've been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

The Role

- The Head of Oracle Operations & Governance provides cross-functional operational ownership and platform governance for EF's Oracle Fusion Cloud landscape across ERP, HCM, and the EPM Platform.

- This role works in close partnership with Global Solution Owners for Finance, Procurement, HCM, and EPM, ensuring that Oracle Fusion operates as a cohesive, stable, and well-governed enterprise platform rather than a collection of functionally optimized silos.

- The role focuses on how the platform runs and evolves end-to-end, balancing operational stability, governance, and continuous improvement, while respecting functional ownership.

- This is a senior, hands-on role for someone who thrives in complex, global enterprise environments, is comfortable influencing without formal authority, and can operate as both player and coach.

Key Responsibilities

Cross-Functional Platform Operations

- Own the end-to-end operational health of the Oracle Fusion Cloud platform across Finance, Procurement, HCM, and EPM.

- Ensure stable and predictable operations, including:

Month-end, quarter-end, and year-end close cycles

ESS jobs, background processing, and integrations

Data quality, reconciliation, and cross-module consistency

- Act as the central operational escalation point for cross-functional Oracle Fusion issues.

Platform Governance & Design Authority

- Define and enforce platform-wide governance standards, in alignment with Global Solution Owners.

- Act as design authority for cross-functional and technical decisions, including:

Security and access models

Integration and extensibility patterns

Environment, release, and change strategies

- Ensure consistency and reuse across modules, while respecting functional ownership and regulatory needs.

Change Coordination & Quality

- Govern cross-functional changes to ensure:

Alignment across Finance, HR, Procurement, and EPM

Minimal operational and close-cycle risk

Compliance with agreed platform standards

- Support Global Solution Owners in reviewing and shaping changes with cross-module or operational impact.

Security, Controls & Compliance

- Own platform-wide security and access governance, including:

Job roles, duty roles, data roles

Segment Value Security (SVS) and Legal Entity policies

- Ensure audit readiness and compliance with internal control requirements.

- Maintain clear and current documentation of governance, controls, and operational standards.

Managed Services & Partner Collaboration

- Work closely with system integrators and managed service providers to ensure:

Consistent application of EF platform standards

High-quality operational support

Sustainable resolution of recurring and systemic issues

- Monitor operational performance and drive root-cause-based improvements, not just incident resolution.

Continuous Improvement

- Identify cross-functional optimization opportunities across Oracle Fusion.

- Reduce operational friction caused by fragmented or function-specific designs.

- Improve end-user experience through simplification, standardization, and automation.

Senior Stakeholder Engagement

- Act as a trusted partner to Global Solution Owners and senior leaders across Finance, HR, Procurement, and IT.

- Provide clear visibility into platform health, risks, and cross-functional dependencies.

- Facilitate decision-making on trade-offs between speed, risk, standardization, and functional needs.

Required Experience & Skills

Oracle Fusion Expertise

- 8–12+ years of Oracle ERP experience, including Oracle Fusion Cloud.

- Strong hands-on understanding of:

Oracle Fusion Financials

Procurement and Expenses

HCM and or EPM

- Deep knowledge of:

Oracle Fusion security architecture

ESS framework and scheduled processes

Cross-module integration patterns (OIC, REST APIs)

Platform Operations & Governance

- Experience operating Oracle Fusion in environments with separate functional solution ownership.

- Proven ability to govern platforms horizontally across domains.

- Strong background in enterprise application governance, controls, and operational risk management.

Leadership & Collaboration

- Senior, pragmatic, and consensus-driven.

- Comfortable influencing without direct line ownership.

- Strong communicator across technical, functional, and executive audiences.

- Detail-oriented with a systems-thinking mindset.

Nice to Have

- FAW / FDIP or Oracle Analytics experience.

- Experience in large, global Oracle Fusion implementations.

- Exposure to automation or AI-assisted ERP operations.

What Success Looks Like

- Smooth, predictable Oracle Fusion operations across all functions.

- Clear, respected, and consistently applied platform governance.

- Strong collaboration and trust with Global Solution Owners.

- Fewer cross-functional incidents, rework, and close-cycle disruptions.

- High confidence from business and IT leadership in the platform's stability and direction.

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