Business Process Manager – Continuous Improvement 80

vor 13 Stunden

Zürich, Zürich, Schweiz Hitachi Energy Vollzeit

Description

The opportunity

Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you

As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You'll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.

How you'll make an impact

  • Champion and embed a culture of continuous improvement (CI) within Operations and SCM
  • Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness
  • Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business
  • Develop and maintain tools that promote process standardization and operational excellence across the organization
  • Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction
  • Proactively address and resolve customer issues and complaints in a timely and professional manner

Your background

  • A passion for process optimization and continuous improvement. Lean Six Sigma Yellow or Green Belt certification (preferred)
  • Higher education with a commercial or technical focus (University, FH, TS, or equivalent)
  • Minimum 2 years of experience in business process improvement or a related discipline.
  • Proven ability to lead cross-functional initiatives and influence stakeholders at all levels
  • Proficient in SAP, SharePoint, and Microsoft Office tools
  • Fluent in English (written and spoken); German is a plus

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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