E-learning Instructional Design Manager

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Overview
E-learning Instructional Design Manager
supervises training and development programs that International (APAC, LAC, EMEA) training team creates for restaurant employees and restaurant managers. The position also includes education franchise trainers through workshops and webcasts; the fundamentals of how to use our programs in their restaurants.

The responsibilities include best-in-class curriculum design of e-Learning courses, in person workshops, paper-based support materials and other media to train, recognize, and retain restaurant teams. Trainers conduct orientation sessions and arrange on-the-job training for new employees. These programs are designed to develop potential and current team members and managers and/or replace those leaving.

Your Responsibilities

• Lead a team of 3 content designers to ensure training and operations processes are accurate in digital training and offline materials (ex. Guides, job aids, etc.)
• Ensures training content is reviewed and updated based on brand and operational changes.
• Partners with the platform team to ensure that training program launches are implemented and embedded with local training activities within the markets
• Ensures Franchise Training Managers know how to use the tools and materials to certify the training of all trainees (e.g., Basics, Position Training, Foundations and Workshops)
• Partner with regional operations teams to review operations results and act on identifying training gaps which may impact team performance at the restaurant level.
• Visit high-volume markets to partner with their teams by having a clear training plan on activating, monitoring, and measuring training results. Shares back action plans to leadership to verify performance standards with a results-driven mindset.
• Consult with franchise training leaders to review succession plans for all restaurants to better understand gaps in the management for future promotions.
• Organizes and leads Training workshops developed based on the Operations needs of the business and put into an organized 12-month calendar to ensure successful roll out of each program. Measures the results of the workshops.
• Validates training metrics against brand and regional targets by using a dashboard to publish findings and areas of improvement.

Your Skills And Experience

• Bachelor's degree (or higher) in Learning & Development, Instructional Design, Education, or a related field.
• 4–8 years in L&D leadership roles, with a focus on instructional design, training delivery, and program management.
• Experience with learning management systems; familiarity with the Docebo platform is a plus.
• Skilled in Articulate 360, Camtasia, Storyline, and Adobe Creative Cloud.
• Strong understanding of adult learning theory, instructional design models (e.g., ADDIE), and emerging digital learning trends.
• Previous experience in QSR or retail environments and regional roles is preferred.
• Fluent in English, both written and verbal.
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
• Willingness to travel across the EMEA region up to 20%.
• Availability to work on-site five days per week.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.