Infrastructure Support Specialist

vor 15 Stunden

Geneva, Illinois, Schweiz CONNECTB2B LTD Vollzeit

Company Description

At CONNECTB2B LTD, we believe that great technology starts with great people. As an IT outsourcing partner, we connect businesses with skilled tech talent to help them thrive. We specialize in delivering customized IT solutions including software development, cloud services, managed IT services, and cybersecurity. By listening, adapting, and delivering the right technology solutions, we aim to empower teams, accelerate projects, and drive long-term success for businesses of all sizes.

Language Requirements


• French Speaking (For France & Geneva)


• Rest English

Key Responsibilities

Infrastructure Deployment & Support


• Supports, owns, and addresses day to day IT requests and incidents for users in Geneva main office and other EMEA remote sites.


• Coordinates the setup and deployment of network kits, desktop systems, and AV solutions across EMEA offices


• Works closely with Christie's management to provide technical specifications and procurement recommendations for hardware upgrades.


• Supports Network setup, AV, sale setup & streaming infrastructure for offsite sales, with help from other onsite and offshore teams.


• Supports potential other future offsite sales in EMEA.


• Brightsign Boxes


• White Glove Support


• Update and maintain asset database for all supported sites

Server & Network Management


• Supports server migration/transition projects across EMEA location, ensuring minimal downtime and user disruption.


• Participates in Network projects such as Network kit commissioning/decommissioning efforts with support from other relevant teams.


• Conducts link redundancy tests to validate failover mechanisms and ensure uninterrupted connectivity for Geneva office.

Security & Compliance


• Collaborates with the security team to ensure desktops connected to Christie's network meet compliance standards for monitoring systems.


• Responds to security alerts and conducts virus scans upon request, demonstrating proactive risk mitigation.

Optimisation


• Highlights any optimisation opportunities to Christie's IT management and take action as per agreement from Christie's IT management.


• Engages in mobile platform optimisation efforts, reviewing and approving cost-saving recommendations for Swisscom services.

Collaboration & Communication


• Acts as a key stakeholder in cross-functional projects, liaising with infrastructure managers, data centre teams, Network, infosec, and other Infrastructure towers.


• Provides timely updates and feedback to Christie's IT leadership and project teams, ensuring transparency and alignment on IT initiatives.

Vendor Management


• Management of Local Network Providers including but not limited to Swisscom, Canon.

Skills & Competencies


• Strong technical acumen in server infrastructure, network architecture, and desktop deployment.


• Proficient in project coordination across geographically dispersed teams.


• Adept at troubleshooting, risk assessment, and compliance enforcement.


• Effective communicator with a collaborative mindset and attention to operational detail.


• thorough document development and management

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