Service Strategy Program Director

JOB SUMMARY:  

The Service Strategy Program Director is a key leadership role responsible for shaping Service strategy, enhanced operational performance and enabling change that accelerates Service growth. This role is a strategic integrator for Services in EMEA aligning Finance, Operations, Quality, EHS, Service Offering and Sales to achieve sustainable growth and improved profitability. 

Responsibilities: 

• Strategy, Transformation & Growth Initiatives 

Lead key transformation programs and strategic growth initiatives across EMEA Services. Identify opportunities that enhance customer value, strengthen service capability, champion the adoption of digital solution (Predictive Analytics), and support long-term growth of the EMEA service business. 

• Merger & Acquisition  

Lead early-stage M&A ideation within EMEA Service by identifying strategic opportunities, assessing fit against growth priorities, and conducting initial suitability evaluations. Prepare high-level business cases and alignment before engaging the Global M&A team for full due-diligence and execution. 

• Change Management & Adoption 

Implement standards that govern adoption and business outcomes. Develop change management plans that ensure successful implementation of strategic initiatives. Drive effective communication, stakeholder engagement, training readiness, and resistance management to embed sustainable change across regions. 

• Leadership of Regional Performance Managers 

Lead, coach, and develop the Regional Performance Managers, strengthen capability and build sessions by developing future Service leaders who excel in financial visibility, operational performance, EHS tracking, governance maturity, and strategic business partnering.  

• Financial & Operational Performance 

Oversee VCM improvement tracking and financial performance review across monthly, quarterly, and annual cycles. Identify risks, opportunities, and actions to support regional profitability and ensure commitments are met. 

• Insights, Reporting & Analytics 

Own the standards and cadence for dashboards and reporting packs. Ensure accurate, timely, and actionable insights across financial, operational, governance, and EHS metrics, highlighting trends and areas for improvement. 

• Governance, Service Operating Model & Compliance 

Responsible for driving maturity, adoption and governance of the Service Operating Model.  

Ensure consistence, including the facilitation of the tiered governance model, issue resolution, and structured performance reviews. Partner with Operations, Finance, HR, and EHS to drive alignment and maturity across all regions. 

• EHS & Compliance Performance 

Drive EHS cultural maturity and monitor EHS metrics, flag issues, and support corrective actions with regional leaders. Strengthen the safety-first culture by embedding EHS visibility into governance cycles and sharing best practices across regions. 

• Continuous Improvement & Best Practice 

Drive continuous improvement by standardizing processes, identifying efficiency opportunities, and sharing best practices across countries. Support capability building by coaching teams on performance tools, reporting, and governance disciplines. 

• Stakeholder Engagement & Business Partnering 

Act as a trusted advisor to regional and EMEA leadership teams. Provide clear, concise and executive-ready communication that informs decision-making, drives alignment and strengthens focus on financial, operational and strategic goals. 

Requirements: 

• Bachelor's or Master's degree in Business Administration, Project Management, Change Management, or a related field. Certifications in project management (PMP, Prince2) and change management (Prosci, CCMP) are highly desirable. 

• Proven experience in a leadership role within a PMO, with a strong track record of successful project delivery, transformation initiatives, and change management. 

• Deep understanding of the technology or service industry, with a preference for candidates with experience in infrastructure technologies. 

• Exceptional leadership and team-building skills, with the ability to motivate and guide teams through complex projects and change processes. 

• Strong analytical, strategic thinking, and problem-solving skills, with the ability to make data-driven decisions. 

• Excellent communication and stakeholder management skills, capable of effectively engaging with all levels of the organization. 

• Agile and adaptable, with a proven ability to thrive in a fast-paced and evolving business environment. 

• Fluent in English and some competence in another European language. 

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