Payment Operations Specialist

Are you drawn to the fast-paced world of Transaction Banking? Do you thrive under pressure, maintaining stability and precision even in dynamic environments?

If you're both risk-aware and curious about the systems driving financial operations, and enjoy challenging the status quo to improve processes, we would love to meet you.

Your Role as a Payment Operations Specialist 

Become a valued member of our Cash Services Team in Zurich, where you'll collaborate with a group of 10 experienced professionals from Business and IT, taking responsibility for all aspects of cash and liquidity management while handling over 40 currencies across diverse accounts. In this multifaceted role, you'll oversee the processing of outgoing and incoming payment transactions, investigate complex cases, resolve kickbacks, and address due diligence inquiries with precision and expertise. 

Every day will bring new opportunities as you tackle challenges, ensuring seamless communication with clients, stakeholders, internal teams, and counterparties. Your work will make a real difference as you contribute to improving our Straight Through Processing (STP) rate and optimizing processes. By working closely with IT and cross-functional teams, you'll have the opportunity to develop innovative solutions and enhance operational efficiency in a dynamic, global environment.  

What would your role be? 

• Handle a diverse range of payment transactions, including outgoing, incoming, and internal orders and standing orders ensuring smooth and efficient processing. 

• Take full ownership of investigations and kickback management, resolving complex cases with expertise. 

• Oversee the entire Due Diligence workflow, ensuring compliance and accuracy at every step. 

• Build strong relationships by collaborating closely with internal and external clients, providers, and service facilitators. 

• Tackle and resolve reconciliation items, ensuring seamless financial operations. 

• Manage and monitor the RMA tool to ensure secure and efficient communication with correspondent banks. 

• Oversee daily liquidity and cash management for our correspondent banks. 

• Drive innovation by proactively contributing to process optimization and supporting the implementation of new products and projects. 

What are we looking for? 

• Experience: A strong foundation in banking, enabling you to navigate the financial world with confidence. 

• Expertise: In-depth knowledge of financial markets and payment services, with hands-on experience in systems like Avaloq and SWIFT. 

• Mindset: You thrive on solving complex challenges, excel at building lasting client relationships, and have a customer-first approach in everything you do. 

• Attributes:  Resilient, adaptable, quick-thinking, and a true team player with project management or process optimization experience. 

• Languages: Fluent in German with solid English skills to communicate effectively in an international environment. 

What do we offer? 

 
At Vontobel, we're committed to fostering an environment that celebrates diverse talents and perspectives. We offer: 

• A truly agile workplace with a collaborative culture based on mutual trust. 

• Continuous learning opportunities to support your professional growth. 

• An inclusive environment, encouraging open dialogue and cross-departmental collaboration. 

• Flexible working arrangements, including home office options and adaptable hours. 

• Perks like a first-class lunch menu in the office and a range of employee benefits. 

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in over 25 locations globally and headquartered in Zurich.

We are both majority family-owned and publicly listed. Our capacity for long-term focus, on topics such as sustainability, is underpinned by the security of the family's 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds. Do you want to be Vontobel?

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our contact form.

---