Senior ITSM Engineer
Vor 5 Tagen
Senior ITSM Engineer ITSM Lifecycle Implementation | Zurich (Hybrid)
We're looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich.
This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.
What You'll Do
Drive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy)
Develop and enhance ITSM processes:
Incident, Change, Service Request, and Configuration Management
Automate workflows using PowerShell, SQL, and other scripting tools
Maintain and expand the CMDB, ensuring data integrity and structure
Manage data imports from source systems and optimize interfaces
Act as a trusted partner to the team and grow into a go-to expert for ITSM topics
What You Bring
5+ years experience in ITSM engineering and project delivery
Strong background in:
IT Asset & Configuration Management
Scripting & automation (PowerShell, SQL; C# is a plus)
API development & system integration
ITSM process design & tool configuration
ITIL and/or DevOps experience
Fluent German and English communication skills
Collaborative team player with a proactive, hands-on approach
Bonus Points
Experience in the insurance sector
Certifications in ITIL or DevOps
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