Head of Key Account Management

Vor 6 Tagen

Zürich, Zürich, Schweiz Zurich Instruments Vollzeit CHF 120'000 - CHF 180'000 pro Jahr
Zurich Instruments is a technology leader in advanced test and measurement instruments and in control electronics for quantum computing. Our products are used in many challenging research fields by scientists all over the world and by leading high-tech companies worldwide. We help advance science and build the next generation of quantum computers.
We're looking for a proven strategic account leader — someone who has built multi-level customer relationships, turned suppliers into trusted partners, and orchestrated executive-to-executive engagement. If you've designed and executed long-term key account strategies that go far beyond sales forecasts, this is your chance to create and lead our brand-new Key Account Management function from the ground up.
This is a pivotal, hands-on role where you'll both manage our most strategic accounts and define the frameworks, processes, and playbooks that will scale across our global organization. Your responsibilities
  • Build the Key Account Management function – Define best practices, methodologies, and processes for a scalable, high-impact approach.
  • Develop multi-year strategic account plans – Use proven methodologies (e.g., LAMP) to map relationships, set executive engagement plans, and create long-term value.
  • Orchestrate executive relationships – Connect senior leaders across both organizations to align strategies, foster trust, and drive collaboration.
  • Become a trusted partner – Position Zurich Instruments as the customer's first call for strategic opportunities, not just product discussions.
  • Anticipate and respond to market trends – Identify opportunities and risks through continuous customer and market insight.
  • Drive co-innovation – Initiate and lead joint projects aligned to both parties' long-term goals.
  • Align internal teams – Bridge accounts with Application Scientists, Product Managers, and Marketing to ensure flawless execution.
Your profile
  • Multiple years experience in a similar role with proven success in strategic Key Account Management within a high-tech or complex solutions environment.
  • Demonstrated ability to turn transactional relationships into long-term partnerships.
  • Experience with structured methodologies (e.g., LAMP) and translating market insights into actionable strategies.
  • Solid technical foundation (Physics, Electrical Engineering, or related field) to engage deeply with our technologies.
  • Proven leadership skills and the ability to inspire, train, and develop others in Key Account Management.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Analytical, self-driven, and skilled in identifying opportunities and driving measurable results.
We offer a diverse work environment with an open and transparent company culture, where personal development forms the basis of our success. We thrive on cooperation and support distributed decision-making that allows everyone to take responsibility and generate substantial impact from the start and on many levels.
This role comes with a a high degree of autonomy to define and execute your strategies and direct collaboration with our senior management. Your work will have an immediate and lasting effect on our long-term growth.
Now is a great time to join the team.
We look forward to receiving your resume and motivation letter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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