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Senior Process

vor 1 Stunde


Zürich, Zürich, Schweiz JCW Group Vollzeit

Senior Process & Governance Analyst – International Programmes (m/f/d)

Zurich | Full-time | International Scope

A leading global industrial insurance organization is seeking a
Senior Process & Governance Analyst – International Programmes
to join its Head Office team in Zurich. This is a high-impact role for a strategic, internationally minded professional who is passionate about governance excellence, process optimization, and driving scalable solutions across global insurance operations.

Your Role & Impact

In this role, you will play a key part in shaping and strengthening the governance and operational framework for international insurance programmes, working closely with senior stakeholders across multiple functions and geographies.

Key Responsibilities

  • Lead strategic initiatives to design and implement a comprehensive governance framework for international insurance programmes, aligned with global standards and multi-jurisdictional regulatory requirements
  • Develop and refine the strategic concept for international programme product offerings in close collaboration with lines of business, covering governance structures, operating models, and training strategies
  • Drive process optimization and harmonization across international insurance workflows, including policy issuance, claims handling, premium calculation, and compliance
  • Partner with senior stakeholders in underwriting, operations, compliance, and IT to define and document end-to-end processes, integrating best practices and digital tools
  • Establish governance guidelines, control mechanisms, and monitoring frameworks to ensure quality delivery, risk mitigation, and adherence to global standards
  • Design and deliver advanced training programmes to support knowledge transfer and adoption of optimized processes and governance principles
  • Lead cross-functional workshops and change management initiatives, supporting organizational transformation, automation, and digitalization efforts
  • Provide strategic insights through data-driven analysis of process efficiency, compliance metrics, and governance effectiveness, with clear recommendations to senior leadership
  • Act as a subject matter expert for international insurance programmes, representing the organization in global forums and contributing to thought leadership initiatives

Your Profile

  • Bachelor's or Master's degree in Business Administration, Insurance, Risk Management, or a related field
  • Advanced certifications in Business Process Management, Governance, or Insurance Management are highly desirable
  • 5–7+ years of experience in process management and governance within the insurance industry, with a strong focus on international programmes and multinational operations
  • In-depth understanding of international insurance operations, regulatory environments, and compliance requirements across multiple jurisdictions
  • Proven experience in developing governance frameworks, strategic concepts, and training programmes for global insurance networks
  • Strong leadership capabilities in process improvement, change management, and digital transformation initiatives
  • Advanced analytical and strategic thinking skills, with experience in process modelling and data visualization tools
  • Excellent communication and stakeholder management skills, with the ability to influence at all organizational levels
  • Innovative mindset with a strong interest in emerging technologies and customer-centric digital solutions
  • Professional fluency in
    English
    and
    German
    (written and spoken); additional languages are a plus