Senior AV Engineer

Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology.

This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success.

As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. 

The AV Engineer is a part of a global team that oversees and growing) Teams Rooms and strides themselves on operational excellence and the timely delivery of Audio Visual (AV) projects.

The AV Engineer (EMEA) will report to the Manager, Enterprise AV Design/Builds and will serve as a primary project lead for new global AV projects, will be responsible for day-to-day operations of AV equipment in the EMEA region, and will be responsible for coordination and successful execution of AV events (All Hands, etc).

How you will make an impact: 

• Oversee delivery and commissioning for AV projects both in and outside of EMEA

• Provide operational support for a wide variety of AV systems and associated compute devices.

• Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).

• Work within an established IT Service Management framework to handle AV incident and ticket support.

• Persistence to understand root cause of commonly encountered issues along with follow-through to implement solutions to permanently solve outstanding problems.

• Provide a high level of customer support, including to internal executives and in training areas with external customers present. Develop on-going customer relationships, resulting in high level of customer satisfaction.

• Create and maintain AV operations documentation, including but not limited to runbooks, maintenance procedures, end user training, and knowledge base articles.

• Will access and read AV operation metrics/analytics, assess any actions interpreted from those reports, and provide updates to the team on impact to KPIs.

• Provide AV Event coordination and operational support for regional meetings as required.

What you'll need: 

• Fluent in English - MUST

• 5+ years' experience with audio-visual, corporate video, and/or IT related systems

• Extensive experience working with AV technologies such as Neat, Crestron, Shure, Poly, Biamp, Extron, and more.

• Ability to read, create or edit AV technical drawings.

• Understanding of AV events (All Hands meetings, training rooms, etc), including preparation, testing and use of technology to provide a successful event.

• Travel required up to 25% of the time 

What else we look for: 

• CTS certification from AVIXA or other equivalent manufacturer-based certifications a plus (Biamp, Cisco, Crestron, Extron, Cisco, Poly, Shure, QSC, Teams etc.)

• Strong written and verbal communication skills with ability to interact with corporate colleagues that are Director-level and up.

• Be highly organized, flexible and able to approach different types of tasks during the working day.

• Solid troubleshooting and communications skills. Being customer-focused is essential.

• Independence and ownership: work with a minimum of direct supervision or guidance from others.