Principal Sales Support Consultant

Responsibilities
Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Principal Sales Support Consultant.

As a key member of our Regional Support Team, you will serve as the first line of support for Salesforce users - providing hands-on technical assistance, delivering role-based training, ensuring data integrity, and driving user adoption of system processes and enhancements. You'll play a critical role in aligning business needs with system capabilities, maintaining operational excellence, and enabling our sales teams to work efficiently and effectively across the globe.

User Support & Troubleshooting

• Serve as the first point of contact for Salesforce users across the region.
• Create and manage user accounts, roles, and permissions.
• Provide Tier 1 support for common user issues (e.g., login problems, data errors, broken records).
• Troubleshoot system errors including validation rule issues, misconfigured layouts, and missing data.
• Escalate complex issues to Tier 2 support or system admins as needed.
• Prioritize and triage support tickets based on urgency and business impact.
• Proactively communicate issue status and resolutions to users.
• Respond to all support cases within the same business day; follow closure protocols if no response is received within 7 days.

Long Description

Training & Enablement

• Conduct role-based onboarding sessions for new users.
• Host live drop-in and "just-in-time" training sessions, especially during major process changes or rollouts.
• Provide quarterly refresher "office hours" to address common questions and system updates.
• Keep users informed of system changes, enhancements, or newly released features.
• Support user self-sufficiency through coaching on Salesforce capabilities.

System Maintenance & Data Hygiene

• Monitor and maintain Salesforce data integrity by identifying and correcting duplicate, outdated, or incomplete records.
• Deactivate inactive users and enforce proper user permission standards.
• Ensure system usage compliance and consistent application of best practices.

Process & Workflow Support

• Guide users through standardized Salesforce processes (e.g., lead management, opportunity stages, service workflows).
• Collaborate with business stakeholders to understand operational pain points and align system workflows with business needs.
• Ensure documented workflows are followed and that deviations are reviewed and corrected.

Long Description

Change Management & Release Support

• Test new features, fields, objects, and reports in sandbox environments before production release.
• Support QA and Regression testing, and feedback collection.
• Collaborate with product owners, developers, and admins during release cycles.
• Promote adoption of new functionality and follow up on usage trends and user satisfaction.
• Document and communicate release notes, updates, and known issues to the field.

Reporting & Dashboard Support

• Build, troubleshoot, and maintain user-friendly reports and dashboards.
• Validate reporting logic and filters to ensure accurate, decision-supporting data.
• Educate users on self-service reporting tools and data analysis best practices.

What We Expect

• Conduct monthly check-ins with newly created users (individual or team-based).
• Host quarterly field calls segmented by user persona to share updates and address recurring issues.
• Participate in testing rotations during deployment and configuration cycles.
• Maintain and regularly update the "Regional Administrative Guide" or "Bible".
• Communicate team-level updates including PTO coverage and general reminders.
• Be available for occasional weekend or after-hours support as needed.

Education / Qualifications
We are seeking a highly motivated and service-oriented individual with a strong background in sales operations, technical support, or business systems consulting. The ideal candidate will demonstrate:

• Proven experience in sales support, Salesforce administration, or technical customer service within a corporate environment.
• In-depth knowledge of Salesforce, with Admin certification or equivalent experience, is strongly preferred.
• Excellent verbal and written communication skills in English; proficiency in additional languages (e.g., Spanish, German, Portuguese) is a plus.
• A proactive, customer-focused mindset with strong problem-solving abilities and a commitment to service excellence.
• Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
• Demonstrated ability to work independently, exercise sound judgment, and collaborate across cross-functional teams.
• Experience with system data maintenance, user training, report/dashboard creation, and release testing.
• Familiarity with asset lifecycle management, engineering, or AEC industries is a plus.
• A growth-oriented attitude with a willingness to continuously learn and contribute to process improvements.
• Confidence in delivering onboarding, just-in-time, and refresher training to users of varying technical proficiency.

About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at and follow us @HexagonAB.

Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.