IT Support Specialist

vor 2 Wochen

Zürich, Zürich, Schweiz Colombus Consulting Vollzeit CHF 60'000 - CHF 80'000 pro Jahr

Key duties and responsibilities


• Provide technical support to current systems and assist in the specification and development of future processes in line with the company strategy.


•
Provide technical support together with the Global technical support team on all IT systems utilized by company staff and Client contractors.


• Assist in the implementation of the IT strategy.

First level IT Support:


• Deliver IT Service and Support corresponding to the Global Support Team Service Level Objectives and KPI reporting as agreed upon with IT Management and the business teams.


• Provide first level end user support on Client defined Hardware and Software, troubleshoot in coordination with Client 2nd Level support or 3rd party support.


• Tracking of technical support cases within provided Service Management application and ensure adequate ticket classification and timely ticket fulfillment.


• Identify and ensure that interim IT solutions are provided so that the business continues to operate efficiently even if technical issues are encountered with standard processes.


• Maintain a consistent Configuration Management Database (CMDB)


• Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Support/Account management processes and procedures and system support documentation.


• Support and participate in global IT projects as defined by the project team including testing, user acceptance testing and to provide regular up-dates on status of projects.


• Perform Hardware relocation requests including cabling, desktop / laptop computers, monitors, telephone hardware, video conferencing systems, and other IT related equipment.


•
Provide support for the Video Conferencing system, from the end user booking process to ongoing Video Conferences. Participate in preparing and testing of Video Conferences.


• Organize and provide training of Client Users on new systems.


• Contribute and represent the Technical Support team on Client internal social media platforms.


• Coordinate and execute the IT Account Management tasks (New employees/Client contractors, access right modifications, departures, etc.)

Required experience & competencies

Experience:


• All aspects of technical support service delivery.


• 5 yrs of IT knowledge and troubleshooting skills.


• 5 yrs working in on-site level1/2 technical support role

Personal Competencies:


• Essential: Service oriented IT Support skills including working upper Management level. Understands the customer needs and offers solutions in line with the Client company guidelines.


• Takes ownership of all kind of IT Service requests such as incidents/requests/changes/problems


• Appropriate communication skill to the management, colleagues and end users.


• Global Team player.


• Is willing to work off hours if required by the support case.


• Lifelong learner


• Fluent in German and English

Digital Competencies:


• Essential: Good understanding of IT systems and business process flows.


• Strong competency in computer systems in a Microsoft (Current Windows Operating systems and Office applications, Windows management tools) based environment including basic skills in back office administration systems.


• Experience with ITSM tool ServiceNow preferred.


• Strong competency with market leading mobile communication devices.


• Experience in design and specification of IT systems or process flows.

  • IT Support Specialist

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Helios Strategy Vollzeit

    Wir suchen eine:nIT Support Specialist, der/die kundenorientiert, technisch versiert und lösungsorientiert arbeitet, um unseren internen und externen Nutzer:innen hervorragenden Support zu bieten.We're looking for anIT Support Specialistwho is customer-focused, technically skilled, and eager to provide outstanding support to our users.Diese Position...

  • IT Support Specialist

    vor 1 Woche

    Zürich, Zürich, Schweiz Rocken AG Vollzeit CHF 85'000 - CHF 110'000 pro Jahr

    IT Support Specialist Rocken AG days ago Role details Contract type Permanent contract Employment type Full-time (> 32 hours Working hours Shift work Languages German Experience level Senior Compensation CHF 110K Job location Tech stack Microsoft Active Directory Systems Engineering Job description Für einen unserer Rocken Partner suchen wir eine...

  • IT Governance Support Specialist 80

    Vor 5 Tagen

    Zürich, Zürich, Schweiz CH10 - BJB Bank Julius Baer & Co. Ltd. Vollzeit

    IT Governance Support Specialist % (m/f/d) page is loaded IT Governance Support Specialist % (m/f/d) Apply locations Zurich time type Full time posted on Posted Today job requisition id r At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond...

  • IT Governance Support Specialist 80

    Vor 5 Tagen

    Zürich, Zürich, Schweiz JULIUS BAER Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.The IT Governance Support Specialist plays a key role in assisting the IT Governance department and its leadership in ensuring...

  • IT Governance Support Specialist 80

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.The IT Governance Support Specialist plays a key role in assisting the IT Governance department and its leadership in ensuring...

  • IT Governance Support Specialist 80

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. The IT Governance Support Specialist plays a key role in assisting the IT Governance department and its leadership in ensuring...

  • IT Supporter

    vor 1 Woche

    Zürich, Zürich, Schweiz Rocken® Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    VerantwortungAbstimmung mit Kunden, Support-Teams und Dienstleistern sowie operative Aufgaben im BankensystemIT-Asset-Management, Lizenzverwaltung, Schulung neuer Mitarbeitender und Mitarbeit in IT-ProjektenStörungsbehebung im 1st-Level-Support und Betreuung sowie Weiterentwicklung von M365-PlattformenVerwaltung von Benutzerkonten in Active Directory und...

  • IT Security Engineer

    Vor 3 Tagen

    Zürich, Zürich, Schweiz SOMMER IT CONSULTING GMBH Vollzeit CHF 90'000 - CHF 120'000 pro Jahr

    Cyber Security ist für dich mehr als ein Schlagwort?Für mehrere Kunden in der Deutschschweiz – aus den BereichenFinanz, Industrie, Medizintechnik und öffentlicher Verwaltung– suche ich erfahrene oder aufstrebendeIT Security Engineers / Specialists, die Lust haben, moderne IT-Landschaften sicher zu gestalten und zu schützen.Deine AufgabenPlanung,...

  • IT Support

    Vor 7 Tagen

    Zürich, Zürich, Schweiz Soyth Consulting & Finance Club Vollzeit CHF 40'000 - CHF 80'000 pro Jahr

    Role DescriptionThis is a volunteer on-site role for an IT Support technician located in Zurich. The IT Support technician will be responsible for providing technical support to staff, troubleshooting technical issues, maintaining and setting up desktop computers, and managing information technology systems. Additionally, the technician will manage help desk...

  • IT Support Spezialist:in

    Vor 7 Tagen

    Zürich, Zürich, Schweiz Coopers Group AG Vollzeit CHF 45'000 - CHF 60'000 pro Jahr

    IT Support Spezialist:in (m/w/d) IT / Telecom / Internet Ihre Aufgaben: Sie bieten professionellen Walk-in IT Support vor Ort und unterstützen Mitarbeitende bei technischen Anliegen aller Art Sie leisten Remote Support, insbesondere für Mitarbeitende im Homeoffice Sie verwalten und betreuen Leihgeräte und sorgen für deren reibungslosen Einsatz Sie...