Admissions coordinator

In order to complete its Admissions team, Clinic Les Alpes is looking to recruit an Admissions Coordinator. Clinic Les Alpes is a private care facility whose main purpose is to take care and support private patients with addiction problems (alcohol, drugs, gambling, sex, ...) and mental health issues (burnout, trauma, depression, stress, anxiety…).

The Clinic is settled in the Swiss Alps with a majestuous view on the lake and the mountains.

ADMISSIONS COORDINATOR

Starting date: as soon as possible

Activity rate: 100%

Summary responsibilities:

Reporting to the Head of department, responsibilities and essential job functions include but are not limited to the following:

 Constantly offer professional, friendly, and engaging service

 Providing courteous and efficient telephone services including accurate message taking

 Collecting & maintaining information on the clinic and surrounding area

 Completing an accurate daily Special Attention List and forwarding to appropriate colleagues

 Performing general office duties

 Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures

 Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

 Answering the phone for the general inquiries and more specifically the admission inquiries

 Taking daily minutes

Profile :

 Fluent in French and English (written and spoken, level at least C1)

 Must be able to handle a multitude of tasks in an intense, ever-changing environment

 A minimum of 3-5 years' experience in a similar environment

 Degree/Diploma in Hospitality Management, a strong asset

 Being a good communicator

 Computer literate in Microsoft Windows applications an asset

 Must possess a professional presentation

 Strong interpersonal and problem-solving abilities

 Highly responsible & reliable

 Proactive with a meticulous eye for detail

 Ability to work well under pressure

 Ability to focus attention on guest needs, remaining calm and courteous at all times

 Must be flexible in terms of working hours and days

 Ready to work at least 2 weekends per month