Safety an Incident Response Trainee

SAFETY AND INCIDENT RESPONSE INTERN

Job type: Full-time, Temporary

Job overview:

The Safety and Incident Response team is looking for individuals who exhibit strong empathy, a positive attitude, and the ability to remain calm under pressure in a fast-paced working environment. These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management. This is a six-month internship starting in [enter start date].

An intern in this position will work closely with the Safety and Incident Response team to help communicate with Tour Directors when operational incidents occur on tour. Your main role will be to assist with case management to support the Operation team's needs for the different tour products EF produces for American and Canadian travelers. You will get firsthand exposure to the Safety-First Program for EF's tours products and a holistic view of how the business operates.

Key responsibilities:

Answer all calls that come into the Operations Emergency line, open operational cases and assign them to the correct specialist by product

Liaise with teammates across departments to ensure consistency of cases and case management procedures

Provide on-tour support and assist with the operational tasks required to produce a tour

Collaborate with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience

Assist the Safety and Incident Response team with administrative tasks as needed

Skills & Experience:

Complete fluency in English, confident and clear communication. Additional languages are a plus.

Excellent communication and organizational skills

Great attention to detail

Strong service mindset and listening skills

Great team player

Positive attitude and empathy for others

Good judgement – ability to recognize when an issue should be escalated

Calm under pressure

Must hold a Panamanian passport or have the legal right to live and work in Panama

Why you will love working with us

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world's largest startup because this boundless entrepreneurial spirit is built into our organization's DNA.

At EF, work is just one part of life. We offer a variety of perks and benefits to help you thrive inside and outside the office, including:

[enter applicable benefits]

About EF Education First:

Founded in 1965, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.

Some companies are in the business of technology.

Others are in the business of finance, sports, or soft drinks.

At EF, we're in a different kind of business.

One that's a little less tangible, and a lot more important. We're in the business of understanding.

For 60 years we've been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travellers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You'll find us working across more than 50 countries, with offices in some of the world's greatest cities—each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it's what we do with it—building greater understanding, breaking down barriers, and creating a better world that makes all the difference.

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