Regional Technical Implementation Manager

We're looking for motivated, engaged people to help make everyone's journeys better.

Disclaimers

• Application deadline: 06 December 2025

• For your application to be considered valid, please submit your CV in English.

• This position is open in Germany, the UK, and Switzerland. The final location of the role will align with the country of the selected finalist candidate.

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JOB SUMMARY

The Regional Technical Implementation Manager position is responsible for managing the transition and implementation of regional, local, and "glocal" IT projects (global initiatives deployed locally) into steady-state operations. The role ensures service stability, effective knowledge transfer, and operational readiness throughout project delivery and hyper-care.

Working closely with business stakeholders, IT teams, and third-party vendors, the TIM ensures that technical solutions are aligned with business requirements, meet security and compliance standards, and are successfully handed over to long-term operational support. The position plays a key role in coordinating technical readiness, managing post-deployment performance, and continuously improving the transition process to maintain high-quality IT service delivery across the region.

MAIN DUTIES & RESPONSIBILITIES

• Service Transition and Hyper-Care Oversight

Develop and manage transition plans for IT projects, ensuring readiness criteria, documentation, and resources are in place for a smooth move into hyper-care. Oversee hyper-care activities to maintain service stability, coordinate cross-functionally (RAM, ROM, Global IT Operations, third parties), and manage technical escalations. Ensure a structured transition from hyper-care to steady-state operations in full alignment with operational teams.

• Stakeholder Engagement

Collaborate closely with Business Engagement Managers (BEMs), business stakeholders, and IT teams to understand requirements, manage expectations, and provide technical guidance. Act as a liaison between business units, IT, and external vendors to ensure alignment, clear communication, and successful project execution.

• Operational Readiness and Handoff

Coordinate with development teams, RAM, and business units to define test cases for unitary, integration, and UAT phases, ensuring both technical and business completeness. Support knowledge transfer, training, and resource readiness for effective handover to operations. Guarantee that all documentation and process handoffs are well structured and that receiving teams are prepared for ongoing support.

• Performance Monitoring

Monitor and report on solution performance during hyper-care, ensuring that service levels and performance targets are met. Analyze results, provide actionable insights, and capture lessons learned to continuously improve future service transitions.

• Change Management

Oversee and control changes to project scope, timelines, and resources. Ensure all adjustments are documented, communicated, and approved as required. Validate that implemented solutions meet business needs and remain flexible for future enhancements.

• Compliance and Security

Ensure all implementations comply with organizational policies, IT governance frameworks, and regulatory requirements. Address security considerations proactively to guarantee that solutions are secure, reliable, and aligned with corporate IT security standards.

REQUIRED CORE SKILLS AND COMPETENCIES

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Master's degree in Technology Management or Information Systems is an advantage.

• Certifications such as ITIL, PMP/Prince2, or COBIT are preferred.

Work Experience

• Minimum 5 years of experience in IT service transition, implementation, or operations management.

• Proven experience in managing regional or multi-site IT projects, preferably within a global or matrix organization.

• Experience coordinating across cross-functional teams (infrastructure, applications, operations, vendors).

• Demonstrated ability to manage hyper-care, service readiness, and handover to operations.

• Solid understanding of ITIL processes, project management methodologies, and operational service delivery.

Technical Skills

• Strong understanding of IT service transition, application lifecycle management, and operations readiness.

• Knowledge of infrastructure and application integration, monitoring tools, and ITSM systems (e.g., ServiceNow, Jira).

• Experience with change, incident, and problem management processes.

• Understanding of network, server, and cloud environments (e.g., Azure, AWS).

• Familiarity with security standards, governance frameworks, and regulatory compliance.

• Ability to analyze performance metrics and produce operational reports and documentation.

• Excellent analytical, organizational, and coordination skills.

Language Skills

• Fluent in English (written and verbal); additional regional languages are an asset.

Competencies

• Collaboration: Works effectively across business and IT teams, fostering transparent communication.

• Accountability: Takes ownership for project delivery, ensuring quality and service continuity.

• Analytical Thinking: Solves complex issues through data-driven and structured approaches.

• Adaptability: Operates effectively in a fast-paced, multi-stakeholder environment.

• Communication: Conveys technical concepts clearly to non-technical audiences.

• Continuous Improvement: Identifies opportunities to enhance systems, processes, and service stability.

• Customer Focus: Balances business needs with technical feasibility to ensure successful outcomes.

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