Documentation Specialist

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Client Lifecycle Management (CLM) is a DBS team that supports the onshore and offshore Front Office covering different markets during new client adoption and existing client maintenance processes from KYC and documentation perspective.

CLM team is client-facing for the purpose of providing advice on account opening forms and potentially obtaining KYC information from the client.

Main areas of responsibility include providing expert advice to the Client Advisors from KYC / AML and documentation angle, assisting Front-Office and liaising with local and global control and policy issuing functions on business-view questions in the context of specific KYC/AML, documentation, tax related situations to deliver consistent and efficient high quality client experience, ensuring the completeness and correctness of client data. No financial nor tax advice are offered

Responsibilities:

• Identify and fill- in account opening documents
• Collect account opening documents with client and Front Office
• Review, assess and approve account opening as well as account maintenance documents
• Review, assess and approve FATCA and CRS documents
• Account opening activation and codification of account maintenance documentation in Avaloq
• Participate in the continuous assessment and recommend actions to improve the client servicing process
• Produce regular reporting on client servicing, define and track improvement actions
• Participate in the periodic projects with the objective to share the expertise and contribute to the new process efficiency
• Take on further responsibilities depending on personal job development and the evolution and needs of the team

Skills:

• Good knowledge of regulations in Swiss banking (CDB 2020)
• Good knowledge of FATCA/QI and Common Reporting Standard (CRS)
• Good problem-solving skills, multitasking, attention to detail and accuracy
• Strong teamwork and organizational skills, ability to work under strict deadlines
• Advanced English language required, French/German is a plus
• Strong customer relationship, communication and presentation skills
• Ability to quickly access and utilize the full range of computerized account and product information systems within the Bank's applications
• Positive and dynamic approach to work
• Working experience in a similar role including client services for 5 years or more
• Working knowledge of Avaloq is a plus
• Working knowledge of basic Microsoft tools (Excel, Word, Power Point)
• Working knowledge of the Bank's products and services as well as a firm understanding of the regulations, policies and procedures
• Working experience in the area requiring coordination within operating areas throughout the Bank

Well-being & Benefits:

• Emotionally and mentally balanced
  
  We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
• Physically thriving
  
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
• Socially connected
  
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.
• Financially secure
  
  We support you to meet personal financial goals during your active career and for the future.

Our cultural aspiration is to be 'empowered to excel together every day'. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.