Service Cloud Specialist, Zurich

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Your Impact
You will work alongside the account team as a trusted advisor to deeply understand the unique business challenges and goals of the customer. You will consult customers on the Salesforce Service Cloud applications to develop, prescribe, and evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

An awesome Service Cloud Account Executive is seen as the trusted advisor, and they focus on the following key areas:
 

• Discovery: Work closely with business stakeholders and technical resources to understand how to make organizations successful and to address pain points in their current efforts.

• Consult: Act as the trusted business advisor for customers and enable the wider internal and external communities on service trends, product developments, and more

• Deliver: Connect business requirements with Salesforce solutions technology to deliver compelling visions which demonstrate how automated service processes come to life with Salesforce Service Cloud capabilities.

• Digest: Stay up-to-date on the latest Service Cloud product development and roadmap, industry trends, and industry news.

• Collaboration: Work collaboratively with a talented core team, contributing to our unique culture that is entirely focused on delivering exceptional care to our customers, partners, and employees.

The basics:

• Minimum 3+ years as a account executive in the software industry

• Knowledge of business needs, industry and processes

• Finding and closing Enterprise business in Switzerland, full territory and quota responsibility

• Creating and executing a territory sales plan for the Swiss market

• Reporting on sales activity and forecast in

• Solid oral, written, presentation, collaboration and interpersonal communication skills

• Sales experience (RFP support, Discovery, Demonstration, POC, Solution Design)

• Excellent presentation skills

• Compelling story-teller

• Solid verbal, written, presentation and interpersonal communication skills

• Ability to work as part of a team (or as an individual) to drive sales in varied political environments

• Fluent in English and German, both written and spoken

• Love to work hard and play hard. We believe in having fun as we succeed

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.