Store Manager

**About the Brand**

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”
The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking.

We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.

Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.

We connect with our consumers at multiple levels - online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.

We are a dynamic, fast growing and inclusive company built on professionalism and strong values.

Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

**Position purpose**

Optimizing the sales and profits and ensure that customers gain a great retail experience in the KL store. Ensure that the KL rules and procedures are met with constantly looking for improvements. Manage the operations on a strategic and tactical level with a clear vision. A leading commercial function focused on the organization of all activities within a KL store. Within the objectives of KL, the Store Manager achieves optimal selling of KL products by the effective use of his / her available resources.

**Key accountabilities**
**Finance**

The Store Manager sets sales targets and works result-oriented and is able to put KPIs into action that leads to set goals. The sales per hour and the staffing budget need to be fully under control. The way of thinking of the Store Manager is aimed to make optimum use of time, money, and other resources.
- Achieve sales targets and KPI’s
- Managing the staff budget and staff planning
- Control the budget in relation to theft and loss
- Control absenteeism

**Operational**

The Store Manager makes sure the guidelines of Karl Lagerfeld are met within all operational aspects. The operational proceedings include work focused on store atmosphere, POS transactions, stock, and back of the house. Also the procedures and processes of Health and Safety, theft and loss prevention are the responsibility of the Store Manager.
- Procedures and guidelines are met
- Responsible for correct communication and that it is understood and performed correctly by the whole team (promotions, VM, HR, etc.)
- Making sure that VM standards are met
- Be aware of the competition, local festivities, consumers, and products
- Able to provide the Operational Manager effective feedback and reports
- Training and coaching of the team with regards to Health and Safety and Theft and Loss

**People**

This involves the responsibility for motivating the team and recognizing potential and development opportunities. The Store Manager is responsible for the accumulation of knowledge of the team by using the House of Karl Manual and other sources. The store Manager has a leading role in the set goals on the financial, operational, management, and individual level.
- Recruitment of excellent staff
- Development and keeping a high qualitative team
- Development and coaching of employees by performance management (PDP)
- Being a business partner for the HR Department

**Key Skills**
- Enthusiastic, pro-active, and service-minded
- Flexible attitude and a hands-on approach
- Excellent communication and social skills
- Ability to prioritize and manage your time and workload
- Achievement driven
- Time management
- People management
- Analytic ability
- Team player
- Fluent in German and English

**_