Head of Marketing Experience

vor 1 Woche

Zug, Schweiz JC New Retail AG Vollzeit

**Your mission**:

- Responsibility for the further development of the P&C Identitiy Framework
- Planing and excecution to improve all customer touchpoints
- Elaborate processes with all internal key partners to focus on customer centricity
- Defining the key customer segments and define actions to increase the Share of wallet
- Responsible for the group-wide state of the art market research activities and observe all key parameters of the sales and marketing funnel including NPS
- Responsibility for proactive collaboration with relevant departments to develop and introduce new approaches and ideas, especially in the digital context
- Overview and control the budget of the specialist department Marketing Experience
- Professional and disciplinary management as well as further development of the specialist Marketing Experience department and its employees

**Your profile**:

- Successfully completed degree in communications, business administration or economics with a focus on marketing, customer expereince management or a comparable qualification
- At least five years of relevant professional experience in the field of customer experience management and market research or a comparable professional field
- Experience in leadership as well as the further development of employees
- Deep experience in project management as well as successful execution of Customer Experience projects
- Extensive experience in the conception, introduction and implementation of NPS as a tool for customer centricity
- Management skills, ability to work independently and results-oriented, willingness to work hard
- High level of analytical thinking and expertise with relevant tools

**Why us?**:

- Diverse projects in one of the most successful fashion retailers in Europe
- A dynamic working environment characterized by team orientation and a high level of personal responsibility
- The opportunity for both personal and professional development
- Development opportunities tailored to the individual needs of the employee
- Attractive workplace with a very good location
- Employee discounts in P&C stores
- Cultural, sports and health offers
- Flexible working: Home office & office

Flat hierarchies, swift decision-making and an agile way of working characterize the new-work environment at JC New Retail, founded in October 2021.

As an integral-part of the Peek & Cloppenburg Group JC New Retail combines start-up vibes with the experience and security of a 120 years family business.

Aligned with the ambitious goals of international expansion and digitalization, JC new retail combines central functions such as procurement, strategy, IT and marketing that coordinate processes crucial for Peek & Cloppenburg Group.

The focus is always on the best possible customer orientation. With its analytical and strategic orientation, JC New Retail will play a decisive role in the successful omnichannel transformation of Peek & Cloppenburg Group's portfolio, which continues to grow internationally.

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