Ecommerce Operations Specialist

Reports to: eCommerce Director

Permanent contract

EMEA HQ, Geneva, Switzerland

‍ Hybrid mode (2 days/week home-office)

Start date: as soon as possible

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia Sportswear, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving

Discover a world of diversity within our team of 700+ across 13 European countries, united by the common goal of elevating Columbia to the pinnacle of outdoor brands in Europe. Our omnichannel approach seamlessly integrates Columbia and Sorel brands' engaging in-store and online experiences.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE TEAM

Based in our European headquarters in Geneva, the eCommerce team drives the online business performance of Columbia and Sorel across the region.

Working closely with cross-functional teams — Digital Technology (Portland & India), Logistics & Distribution (Cambrai), Consumer Care (Strasbourg), and the Business functions (marketing, content, buying) — the team ensures our consumers enjoy a seamless experience, from browsing our websites to receiving their orders at home.

ABOUT THE POSITION

As our new eCommerce Operations Specialist, you will take on a role at the heart of Columbia’s eCommerce acceleration across Europe. Created to support our ambitious eCommerce growth, this position is about ensuring that projects with strong technical and operational components are delivered seamlessly, while also structuring the processes that will sustain our long-term success.

Acting as the main connector between our business teams in Geneva, our Digital Technology counterparts in Portland and India, our distribution hub in Cambrai, and our Consumer Care team in Strasbourg, you will be responsible for keeping the entire eCommerce funnel — from order to delivery — running smoothly.

Your scope will include:

- Leading key projects such as the integration of new countries, the launch of new payment solutions, new logistics partners or the opening of a new Distribution Center.
- Translating business needs into operational requirements and coordinating stakeholders across functions and geographies.
- Bringing structure where processes are missing, ensuring clarity, accountability, and efficiency in day-to-day operations.
- Monitoring system performance and testing new implementations, with a focus on operational reliability during seasonal peaks (e.g. Black Friday, promotional campaigns).

This is a transversal role with high visibility and impact, offering both the opportunity to shape our eCommerce operations and to directly contribute to a seamless experience for our consumers.

HOW YOU’LL MAKE THE DIFFERENCE
- Act as the main interface between business, logistics, consumer care, and technology teams.
- Translate business needs into operational requirements and verify feasibility.
- Structure and formalize processes to streamline project delivery and daily operations.
- Coordinate and monitor projects, ensuring deadlines and deliverables are met.
- Perform testing after technical implementations to guarantee functionality.
- Monitor and optimize the end-to-end eCommerce funnel, from purchase to delivery.
- Provide clear communication and alignment between stakeholders across multiple locations.
- Ensure operational readiness during business peaks and promotional periods.

YOU ARE
- A natural problem-solver who enjoys connecting dots between teams and ensuring things run smoothly.
- Determined and proactive, you don’t wait for information to come to you — you go and get it.
- Structured and organized, able to build frameworks and processes where they are missing.
- Collaborative and adaptable, comfortable working across cultures, time zones, and functions.
- Motivated by having a direct impact on consumer experience and business performance.

YOU HAVE
- Solid experience in eCommerce (retailer or brand side) in a project management or operations role.
- Exposure to both business and operations environments (logistics, transport, consumer care).
- Strong knowledge of the digital eCommerce ecosystem and the tools behind it (Salesforce, SAP or similar).
- Demonstrated project management skills: structuring, planning, coordinating, and delivering.
- Excellent communication skills in English and French, with the ability to interact with technical and non-technical teams.

PERKS & BENEFITS

Significant discounts on Columbia and Sorel products

Soft mobility policy (Geneva office only)
- ️ Health insurance allowance for employees