Customer Experience

Vor 7 Tagen


Schweiz B & L CONSULTING Vollzeit

Adresse Luzernerstrasse 12, 5040 Schöftland
- Für eine internationale im Konsumgüterbereich tätige Unternehmung, mit Sitz im
- Luzerner Wiggertal, suchen wir per sofort oder nach Übereinkunft einen
- CUSTOMER EXPERIENCE & DIGITAL ASSOCIATE (m/w/d)AUFGABEN:

- Consumer Care:
- Bearbeitung von Verbraucheranfragen und Sicherstellung für einen erstklassigen

Kundendienst- Koordination interner Prozesse im Zusammenhang mit Produktreklamationen

mit internen Stakeholdern- Leitung einer externen Agentur zur Abdeckung der Consumer Care Hotline

während Abwesenheiten- Enge Zusammenarbeit mit Global Consumer Care (GCC) mit Sitz in der Westschweiz
- Koordination des externen Consumer Service Center
- Schulung von Call-Center-Agenten in Zusammenarbeit mit der Zentrale

CX & Digital Support:

- Budget
- und Verwaltungsunterstützung- Verantwortlich für die Koordination einer externen Marketingagentur, die alle

Belohnungen und Gadgets abdeckt, die wir auf allen digitalen Plattformen verwenden
- Projekt
- & Technisches Management der Employee Shop Plattform- Erstellung von Consumer Care relevanten Berichten
- Allgemeine Teamunterstützung bei der Entwicklung digitaler Kampagnen

ANFORDERUNGEN:
- Abschluss als Marketingfachmann-/frau oder Bachelor in Wirtschaft/Marketing
- 2-5 Jahre Berufserfahrung in Marketing und Vertrieb
- Affinität zu digitalen Technologien und konsumentenzentriertes Denken
- Proaktiver Teamplayer, schneller Lernen, offen für das Lernen und Starten einer

Karriere in einem internationalen Unternehmen- Fliessende Deutschkenntnisse (C1-C2 Niveau) und Englisch (B2 Niveau)

Französisch als Plus
- DIE FIRMA BIETET:
- Möglichkeit, bis zu 50% vom Home Office aus zu arbeiten
- 40-Stunden-Woche, mindestens 5 Wochen Urlaub, flexible Arbeitszeiten
- Kostenlose Parkplätze
- Monatliche Krankenversicherungszulagen für Arbeitnehmer und deren Familien
angehörige
- SFR. 500. Reka-Schecks (Auszahlung im Januar eines jeden Jahres)
- und einiges mehr



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