Graduate Account Services Manager

**Zurich, Switzerland**

Delivering technology for a changing world calls for a flexible workforce.

Dell Technologies customers expect great things from both our products and our services. Account Management Services is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a** Graduate Service Account Manager **on our Dell Technologies Services team in Switzerland.

**What you’ll achieve**
As a Graduate Service Account Manager, you will be responsible for working with customers at multiple levels to identify and align strategic business and technology goals, to discover their challenges and identify current and future needs. You will be an integral part of the account team with our customers, to reduce effort and avoid unplanned outages by providing proactive preventative guidance using Dell Technologies’ tools and services
- ** You will**:

- Act as a single point of contact for support requirements in relation to your assigned customers’ IT environment with the aim to maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product lifecycle.
- Guide service delivery, develop creative solutions to customer challenges and ensures customer awareness of support entitlements
- Consult with customers on datacenter, cloud and end-user technologies and help them to adopt tools and services to be more productive and reduce downtime.
- Identify and implement continuous improvement activities in support of your customers and Dell Technologies business processes.
- Closely collaborate with account team members and other Dell Technologies colleagues to grow our business

**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Fluent in German, French and English
- Interest in delivering successful complex IT services across multiple sectors
- Ability/willingness to work in a fast-paced matrix organization working with diverse teams through multiple programs to completion
- Ability to effectively influence, engage and build relationships with technical and non-technical people
- Ability/willingness to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations, fluency in English is required
- Data driven, analytical way of working and problem-solving skills and a passion to learn and master new concepts quickly and independently

**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
**Desirable Requirements**
- Bachelor’s degree

**Who we are**

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

LI-Hybrid

**Job ID**:R233041
**Dell’s Flexible & Hybrid Work Culture**

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.