Product Manager, Special Cargo Certifications

Employment Type: Permanent
Contract Duration:
About the team you are joining

You will be joining the IATA Certifications team based in Geneva and reporting to the Principal, IATA Certifications. The Product Manager will be responsible for the development, implementation and management of the special cargo handling certifications portfolio, including CEIV Pharma, CEIV Fresh and CEIV Live Animals.

The Manager will interact closely with the IATA Certifications, Training, Marketing and Sales teams and Subject Matter Experts for the execution of the certification strategy and plan.

What your day would be like

Manage the special cargo handling certifications portfolio P&L to achieve financial objectives, revenue and operating result and grow its sustainably;
For the various programs of the portfolio, develop the standard manual, audit checklist, guidance document, tools and materials necessary to implement an effective certification program;

Manage the delivery of the certification projects to ensure high-quality service to customers including the review and quality assurance of the audit reports prepared by the Independent Validators;

Promote the adoption of the portfolio certification programs by the industry, attract new customers, generate leads, prepare proposals, follow-up and manage prospects and negotiate contracts;

Engage with key accounts to ensure customer retention, renewal of certification, cross-sell and up-sell other certification programs, products and services;

Coordinate the certification sales activities with the Sales team to achieve financial targets; Train the Sales team to ensure proper understanding of the program and build sales capacity;
Develop go-to-market plans, collaterals and promotional campaigns in cooperation with the Marketing and Sales teams;

Recruit and manage external Independent Validators, ensure they retain the knowledge and skills, and consistently improve the quality of service to meet IATA’s and customer’s expectations;
Coordinate with the Training department on the development of the training program and course materials;

Liaise with the Secretariat of the relevant industry IATA working groups and taskforces to present the certification program and ensure its material and documentation are reviewed and adopted in the respective standard manual;
Participate in various industry conferences, workshops, events, seminars and forums as a speaker and panelist to present the certification, increase awareness, generate leads and opportunity identification;

Develop and maintain strong relationships with all relevant stakeholders (internal and external) that are critical for the certification programs;
Liaise with the IATA Information Technology Services (ITS) to develop the necessary solutions or amendments to existing systems to meet the needs of the programs;

Prepare reports for senior management regarding status of projects, accomplishments, issues, risks and financial status;

Prepare and file quarterly forecasts in conjunction with the Principal, Certifications and Senior Principal, Americas and Certifications.

Revamp and update the program materials based on the latest standards and best practices to maintain its relevance for all our customers; Ensure continuous improvement of the programs by proposing upgrades and enhancements.

We would love to hear from you if

University degree (bachelor or postgraduate)

10+ years of working experience in air transport industry with at least 5 years of relevant experience in air cargo business and operations

Proven track record in development and/or management of audit and/or certification programs

Knowledge of program and/or project management is a strong asset

Excellent PC skills, particularity with MS Office Programs (Word, Excel, Power Point, Outlook) and MS Project;
Very strong analytical and problem-solving skills: able to identify, analyze and resolve issues with a strong sense of attention to details and experience with analysis tools

Customer-centered mindset in professional interactions

Proven influencing and communications skills, including strong public speaking capabilities as well as the ability to generate concise and detailed written reports and presentations

Travel Required: Y: 10

**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**

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**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you