Technical Support Advisor
vor 1 Woche
Job Purpose
To provide an exceptional customer experience for all Diageo customers and stakeholders.
To understand the client’s vision and values and ensure that these are reflected daily throughout the role.
FULL PRODUCT TRAINING PROVIDED
SALARY: £18,875 (rising to £19,388) - following successful Guinness accreditation exam
LOCATION: Office based in Thame
JOB TYPE: Permanent
START DATE: ASAP
**Responsibilities**:
- To handle all contacts, including challenging technical calls, to a high standard
- To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups- To take part in our Guinness accreditation program to become certified as a product and technical expert
- Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills
Knowledge and Experience Required:
- Educated to GCSE/O’Level standard including Maths and English
- Confident telephone manner, including good communication and listening skills
- Computer literate
- Accurate in data capturing
- Exceptional grammar and letter writing skills with high attention to detail
Other Information:
- Working Days - Monday - Friday & Rotational Saturdays, Sundays & BH's (with a lieu day given for working weekends or BH’s)
- Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota'd, Saturdays - 9am - 5pm & Sundays - 9am - 3pm
- Start Date - As soon as possible
- Office Location: Thame, UK
If you want to know more, then we are ready to meet you.
Who we are
At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages
What we are about We’re People People
We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
-
Technical Support Manager
vor 20 Stunden
Bern, Schweiz Ammann Vollzeit_Wir arbeiten direkt im Auftrag der Ammann Group und erheben keine Agenturgebühren._ **Was diese Position zu bieten hat**: Ein innovatives, dynamisches und international tätiges Industrieunternehmen Ein abwechslungsreiches Tätigkeitsfeld, ein modernes Arbeitsumfeld, eine einfache Umgebung Ein engagiertes, motiviertes und unterstützendes Team Attraktive...
-
Technical & Audiology Support 80-100 (mwd)
vor 4 Wochen
Bern, Schweiz Demant VollzeitDemant ist weltweit führend im Fachgebiet Hearing Health und als einzige Firma im Bereich Hörgeräte Implantate und Diagnostik tätig. Durch kontinuierliche Forschung und Entwicklung von innovativer Technologie und Know-how ermöglicht Demant Menschen mit einer Hörschwäche eine bessere Lebensqualität. Für Demant arbeiten über 20000 Mitarbeiter in mehr...
-
HR Advisor
vor 2 Wochen
Bern, Bern, Schweiz VSL International Ltd. VollzeitVSL, a Bouygues Construction subsidiary, operates worldwide. Holders of numerous patents, VSL focuses its development on an ambitious R & D policy. VSL has four main areas of activity: the core business, stemming from VSL's patented technical innovations (prestressing, shrouds, reinforced walls, heavy lifting), bridge construction, special and geotechnical...
-
Technical Engineer
vor 3 Wochen
Bern, Schweiz Klöckner Pentaplast VollzeitCompany kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection,...
-
Technical Engineer
vor 2 Wochen
Bern, Schweiz Klöckner Pentaplast VollzeitCompany kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection,...
-
Technical Engineer
Vor 2 Tagen
Bern, Schweiz Klöckner Pentaplast VollzeitCompany kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection,...
-
Technical Engineer
vor 2 Wochen
Bern, Schweiz The Company kp VollzeitThe Company kp is a globally recognised leader in the packaging and specialty film industry renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
-
Technical Engineer
Vor 2 Tagen
Bern, Schweiz The Company kp VollzeitThe Company kp is a globally recognised leader in the packaging and specialty film industry renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
-
Technical Engineer
Vor 2 Tagen
Bern, Schweiz Klöckner Pentaplast Europe GmbH & Co. KG Vollzeitkp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act onclimate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf...
-
Technical & Audiology Support 80-100% (M/W/D)
Vor 3 Tagen
Bern, Schweiz Demant AS Vollzeit**Demant** ist weltweit führend im Fachgebiet Hearing Health und als einzige Firma im Bereich Hörgeräte, Implantate und Diagnostik tätig. Durch kontinuierliche Forschung und Entwicklung von innovativer Technologie und Know-how ermöglicht Demant Menschen mit einer Hörschwäche eine bessere Lebensqualität. Für Demant arbeiten über 20’000 Mitarbeiter...
