Technical Support Advisor
vor 2 Wochen
Job Purpose
To provide an exceptional customer experience for all Diageo customers and stakeholders.
To understand the client’s vision and values and ensure that these are reflected daily throughout the role.
FULL PRODUCT TRAINING PROVIDED
SALARY: £18,875 (rising to £19,388) - following successful Guinness accreditation exam
LOCATION: Office based in Thame
JOB TYPE: Permanent
START DATE: ASAP
**Responsibilities**:
- To handle all contacts, including challenging technical calls, to a high standard
- To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups- To take part in our Guinness accreditation program to become certified as a product and technical expert
- Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills
Knowledge and Experience Required:
- Educated to GCSE/O’Level standard including Maths and English
- Confident telephone manner, including good communication and listening skills
- Computer literate
- Accurate in data capturing
- Exceptional grammar and letter writing skills with high attention to detail
Other Information:
- Working Days - Monday - Friday & Rotational Saturdays, Sundays & BH's (with a lieu day given for working weekends or BH’s)
- Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota'd, Saturdays - 9am - 5pm & Sundays - 9am - 3pm
- Start Date - As soon as possible
- Office Location: Thame, UK
If you want to know more, then we are ready to meet you.
Who we are
At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages
What we are about We’re People People
We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
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