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Poste
In order to strengthen the team in our prestigious boutique in Zürich in Bahnhofstrasse, we are recruiting our future
***Client Advisor**
As ambassador of the Brand, you offer an extraordinary client experience and participate actively in the development of our sales in Jewelry, Watches and Accessories as well as Clienteling. In support to the store, you contribute to the operational and administrative aspects, taking care of the back office, after-sales service, inventory and support activities.
Accountabilities
- Offer an unique client experience_
Acting as an ambassador of the Maison, you provide exceptional, consistent, and seamless client experience and embody the values of the Maison and sophistication of storytelling.
You welcome all clients entering the store and guide them regardless of the reason of their visit. You understand and anticipate client’ needs and preferences, to offer tailored solutions and exceed client expectations. You accompany the client on all touchpoints maintaining the highest standard of services.
You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity. You partner with cross-functional teams to resolve any client requests in timely manner.
- Foster sales and target achievement_
Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques. You successfully conduct and finalize sales on any touchpoint.
- Clienteling_
You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints. You also create and cultivate a network of contact to expand potential client base.
Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in dedicated system (data capture, qualitative and quantitative follow-up). You ensure an adequate number of contacts per client within a seamless client communication across all channels redacting relevant and personalized reach out. You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal) and optimize clienteling tasks.
- Store Operations & Processes_
You contribute fully to the operational and administrative aspects in support of the store. You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing. You handle perfectly stock tools, process and flow (reservation management, transfers).
Profile
You have at least 5 years of working experience in retail, in a high-end luxury boutique with proven track record in client focus environment.
Passionate by the jewelry, you are recognized as a determined and proactive sales-driven person with strong entrepreneurial spirit, always eager to push for sales and to grow your client portfolio through active networking.
You have excellent communication skills (oral and written) and the ability to interact with clients in-person or distance.
You are proficient with digital tools (CRM) and MS Office. Finally, you are fluent in German and in English; any other languages would be a distinct advantage.
Client and service oriented, you demonstrate emotional intelligence and strive to discover your client needs and guide them with passion across the Brand. You are flexible and rigorous, and you work in an organized and structure manner even in case of multitasking. You are agile, always willing to learn and maintain an in-depth knowledge of the luxury market trends.
Our Maison
Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts. Excellence, enthusiasm and passion are the chemistry of everything we do.
- JOB NUMBER
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**BULG07494**:
- COUNTRY / REGION
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**Switzerland**:
- CITY
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**Zurich**:
- CONTRACT TYPE
- ***
**Permanent**:
