Public Area Attendant

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as Public Area Attendant will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
- Inspect condition of furniture for tears, rips, and stains and report damages.
- Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, where FIVE’s initiatives & targets are achieved
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships whilst promoting FIVE’s culture and values.
- Keep yourself informed of hotel product and service knowledge to answer guest questions
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction
- Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs
- Hands-on approach with a ‘can-do’ work attitude
- Commitment to delivering exceptional guest services with a passion.
- Knowledge of the housekeeping industry and up to date with housekeeping trends
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
- Previous public area attendant experience of 1 - 2 years is a plus
- Must be highly organized and energetic and possess the ability to get the job done.
- Swiss work permit holder or EU ID / Passport holder
- Strong working knowledge of industry regulations
- Ability to find creative solutions while taking ownership for all duties and tasks assigned