Chief of Staff

Alohi SA brings together a team of highly competent engineers who focus on merging state-of-the-art technologies with compelling user experience in order to simplify and enhance life for companies and people around the world. The company provides Sign.Plus (a legally binding electronic signature), Fax.Plus (online faxing), Dial.Plus (AI-voice agent), and Scan.Plus (AI-powered mobile scanner) services to over 4,000,000 customers worldwide.
Headquartered in Geneva and born from an initial seed investment from Fongit (Fondation Genevoise pour l’Innovation Technologique), Alohi has deliberately chosen a bootstrapped and financially independent path. This approach allows us to prioritise our customers, maintain agility, and continuously innovate without outside constraints.

We’re hiring a hands-on, execution-driven Chief of Staff to partner directly with the CEO and executive team to scale operations, improve decision velocity, and ensure organizational alignment across Alohi’s multi-product portfolio.

This role will blend strategic thinking with tactical execution, often rolling up sleeves to build processes, automate workflows, prepare analyses, or directly manage cross-functional initiatives.

**Responsibilities**
- Oversee and actively drive company OKRs, KPI tracking, and cross-functional goal alignment, ensuring visibility into performance and accountability across all teams.
- Design, implement, and personally execute scalable processes across people, finance, legal, and business operations, leveraging automation and product-led tooling.
- Work hands-on to identify, diagnose, and resolve cross-functional bottlenecks, coordinating directly with teams to maintain operational flow and efficiency.
- Own and execute key operational rhythms - including resource planning, quarterly reviews, and executive reporting.
- Support compliance and vendor management, handling contracts, counsel engagement, and basic legal intake where needed.
- Lead and participate in continuous improvement projects, building dashboards, templates, and tools to reduce manual work and surface key business metrics.
- Partner closely with commercial and product teams to drive data-led GTM operations, CRM optimization, and process automation.
- Act as a strategic advisor and execution partner to the CEO, anticipating challenges, connecting insights across functions, and ensuring smooth day-to-day operations.
- Balance strategic oversight with hands-on execution, ensuring progress through both leadership and direct contribution.

**Requirements**:

- Proven experience in a SaaS or technology-driven organization, with direct, hands-on involvement in scaling operations during growth phases.
- Previous experience as a Chief of Staff, Head of Operations, or senior business operator managing cross-functional programs across HR, Finance, and GTM.
- Highly hands-on operator who is equally comfortable drafting reports, building dashboards, writing SOPs, or setting up tools as they are leading exec meetings.
- Practical understanding of key operational domains, such as accounting, payroll, HR systems, compliance, and fundraising.
- Strong commercial and analytical mindset, with exposure to GTM, sales, marketing, and customer operations - capable of linking business priorities to execution.
- Deeply tech-savvy: experienced with SaaS, AI, and automation tools (e.g., Notion, HubSpot, Slack automations, Zapier, etc.), and passionate about using technology to scale operations.
- Comfortable experimenting and implementing AI-enabled workflows to optimize decision-making and productivity.
- Analytical and data-driven, comfortable building and using metrics, dashboards, and BI tools to inform and communicate decisions.
- Excellent communicator and collaborator, able to influence across levels and drive clarity in fast-moving environments.
- Demonstrated success managing and developing small, high-performing teams while still staying close to the details.
- Fluent in English, with working proficiency in French.