Product Manager

Company Description

More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel-related products and services.

**Job Description**:
We are on a mission to enrich the life of travellers as we want to be the most relevant and inspiring travel company

At lm group, we know life is measured in experiences. That's why we reach millions of travellers in Europe through a portfolio of well known brands among worldwide leaders in the travel industry.

Would you then love to create astonishing customer experiences when it comes supporting our beloved travellers through our customer service tools? Join the pink family

We are looking for a Product Manager capable of improving the efficiency of order management in the eyes of the traveller: booking amendments, self-serve area and operational internal tools for agents are the main critical topics belonging to the part of product we call Service management. As a Product Manager, you are skilled at understanding the Why, the How and the What of building great viable products which keeps high product-market fit over time, delivering impact at scale on millions on users.

Previous experience is definitely relevant, however we’re looking for a person with the growth mindset to be a fit across the team: proactive, motivated, passionate about creating amazing user experiences, friendly, team player and an honest and fun professional to be around with.

**Key Responsibilities**
- Always try to understand the “why” behind our customers' problems
- See your work through the traveller’s eyes, creating solutions for the entire customer journey, thinking beyond its parts
- Work incredibly hard to keep things incredibly simple, while describing incredibly complex problems proficiently
- Use Lean approaches to break down big ideas into valuable pieces to deliver at fast pace
- Are able to collect, interpret and translate data and information to support product and business decisions through different tools as A/B testing, User Testing, Analytics, Market Research, Competitor Analysis, Defining Metrics and KPIs
- Have an entrepreneurial mindset with a flexible, can-do attitude
- Want to deliver impact, able to influence and lead colleagues in product, technology, sales, marketing and operations
- Have Experience working with agile teams and aligning with stakeholders to deliver with fast time-to-market, quality and ownership
- Have strong communication skills to navigate a dynamic organisation across multiple countries

Qualifications**
Skills and Experience**

We are looking for you, who
- Have been working as a product person in area related to service management in a digital business for at least 3 years
- Have led product iterations on acquisition, activation, discovery, engagement and checkout patterns
- Are tech literate and can lead conversations with software engineers effectively both in discovery and delivery phases
- Have incorporated user research feedbacks into product increments
- Have supported the creation of efficient user experience design flow in different markets
- Have command of data around you products, through which you created global successful customer service products
- Have steered your products to success as defined by KPIs set within stakeholders from all departments in your company
- Contribute to the definition of your product strategy
- Are fluent in spoken and written English

Additional Information
Our company is distributed across major European countries, in a multicultural environment where the Pink spirit gets lived boldly through async comms and live remote events, as well as hybrid office gatherings.

Information sharing is crucial and, being a pure digital player, product management is at the heart of our business.