Iwc Manufacture

Reference Code: 74910**IWC Manufacture & Museum Ambassador (m/w/x - 10-20%)**:

- Schaffhausen, SH, CH- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen

For our guest relations team at our headquarters in Schaffhausen, we are looking for a

**IWC MANUFACTURE & MUSEUM AMBASSADOR - CHINESE FLUENT (M/W/X - 10-20%)**

As an IWC Manufacture and Museum Ambassador you are responsible for the international guests visiting our manufacture center and museum or connecting with us privately through our Virtual Tours. Taking them through the world of IWC's watchmaking, you will convey IWC's traditional history and the craftmanship and passion behind our timepieces. You will thus make a significant contribution to emotional customer loyalty and to the sale of our watches.

**Start**: Immediately or upon agreement

**Duration**: Permanent

**KEY RESPONSIBILITIES**:
IWC Manufacture Center Experiences
- Entertain our international guest groups (press, end customers, etc.) with a half-day or full-day tour exploring our headquarters and manufacture center in Chinese (in other languages if required)
- Host a one-hour interactive virtual manufacture center tour in Chinese (in other languages if required)
- Manage situational preparation before guest arrival and tidying up of the premises after tours

IWC Museum Experiences
- Hosting our international guest groups for museum tours in Chinese (in other languages if required) including possible Saturday groups
- Operations of tours as well as situational preparation before the guest arrival and tidying up of the premises after tours
- Admission management of museum guests and daily cash desk settlement

Other Key Responsibilities Include,
- Innovate and assist with the continuous improvements of our IWC Experiences
- Getting to know our guests personally and with close communication to the office team, going the extra mile where possible to make their experience unforgettable
- Ensure compliance with all safety precautions in accordance with internal guidelines across all experiences

**YOUR PROFILE**:

- Passionate about the watch industry and motivated to learn and participate in-depth trainings on the processes at IWC, as well as flexible with their availability
- Natural storyteller with a flair for presentations and customer centricity, both digitally and physically. Background in hospitality or sales is an advantage but not a requirement
- Strong media knowledge whilst also being comfortable and willing to appear on camera
- Excellent language skills in Chinese (native language) and fluent in 1 other language. B2 level in German also required.

**WE OFFER**:
IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.