Retail Partner Operations Manager

Reports to: Retail Director

Permanent contract

EMEA HQ, Geneva, Switzerland

‍ Hybrid mode (2 days/week home-office)

Start date: at the earliest convenience

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia Sportswear, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving

Discover a world of diversity within our team of 700+ across 13 European countries, united by the common goal of elevating Columbia to the pinnacle of outdoor brands in Europe. Our omnichannel approach seamlessly integrates Columbia and Sorel brands' engaging in-store and online experiences.

Nestled at the heart of the Alps in Geneva, Switzerland, our European headquarters hosts the Executive Committee, go-to-market functions, and Planning and Logistics teams. In Schiltigheim, near Strasbourg, our shared services center thrives with over 100 professionals managing Finance and Operations/Customer Service. Our distribution center in Cambrai ensures swift delivery to customers, while our 35+ Columbia stores adorn major European outlet centers. Finally, the Sales and Trade Marketing teams are displayed in 3 regions across Europe, close to their customers and markets.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

This is a brand-new role based in our European headquarters in Geneva, Switzerland. As the Retail Partner Operations Manager, you will play a key role in driving the growth and operational success of Columbia’s partner stores. This position exists to bring clarity and structure to a rapidly growing area of our business, ensuring seamless collaboration between teams and enhancing our partner store experience.
In this role, you will oversee store openings and operations, build cross-functional relationships, and ensure our brand values are upheld in every partner location. Your work will directly contribute to Columbia’s strategic goal of scaling our omnichannel presence and elevating the customer experience.

HOW YOU’LL MAKE THE DIFFERENCE
- Lead the full lifecycle of partner store openings, shaping a process that ensures smooth launches and enhances customer experiences.
- Build strong relationships with partners and internal teams, becoming a trusted advisor who connects people and ideas to deliver impactful results.
- Drive Columbia’s growth by ensuring operational excellence, enabling partner stores to thrive and meet ambitious sales and profitability goals.
- Collaborate across departments like marketing, finance, and retail operations to create a seamless omnichannel experience for customers.
- Analyze financial performance to identify opportunities and implement strategies that maximize profitability for Columbia and its partners.
- Develop and implement processes that set the standard for partner store operations, creating lasting impact and sustainable success.
- Champion Columbia’s brand values by ensuring that every partner store reflects our commitment to quality, consistency, and innovation.

YOU ARE
- Collaborative and team-oriented, thriving in environments where working with diverse teams and stakeholders is key.
- Adaptable and resourceful, able to navigate evolving priorities and find innovative solutions during complex projects.
- Proactive and solution-oriented, eager to take initiative and improve processes to deliver impactful results.
- A strong communicator and relationship builder, skilled in fostering long-term partnerships with internal and external stakeholders.
- Detail-oriented and committed to upholding the highest standards of operational and strategic excellence.

YOU HAVE
- At least 6 years of experience in retail operations, with expertise in partner/franchise management and opening multiple store locations.
- A project management mindset, with proven experience leading projects from inception to completion while adapting to changes effectively.
- Strong financial acumen, including proficiency in analyzing P&L statements, managing budgets, and making data-driven decisions.
- Demonstrated ability to work effectively in cross-functional teams, collaborating across departments like sales, marketing, finance, and operations.
- Proven ability to adapt strategies to varied cultural and market contexts within an international environment, showcasing flexibility and cultural sensitivity.

PERKS & BENEFITS

Significant discounts on Columbia and Sorel products

Soft mobility policy (Geneva office only)
- ️ Health insurance allowance for employees in Switzerland
- ️ Pilates and yoga classes on our premises