Head of Service Project Management

**Job Description Summary**: As Head of Service PM, YOU will lead and define the strategic execution of Service Projects; ensuring timely delivery, customer satisfaction, and budget adherence. This role includes robust operational processes, EHS, quality systems, and standardizes operating models & tools throughout the OTR (execution) cycle.

The following teams fall under your direct responsibility: Project Management (6 FTEs), Project Engineering (4 FTEs).

**GE Vernova** is facing a momentum of hypergrowth, and we are currently scaling up our teams, creating others from scratch, und bringing our industry to the next level. Join us on this mission

Our site in Oberentfelden is a centre of excellence for the development, production and service of metal-encapsulated, gas-insulated high-voltage switchgear, their components & drives.

If you want to be part of a major adventure at the heart of the energy transition in Europe and have a passion to drive large & complex projects with multi-cultural international teams, we want to hear from YOU

**Your Mission**:As Head of Service PM, YOU will lead and define the strategic execution of Service Projects; ensuring timely delivery, customer satisfaction, and budget adherence. This role includes robust operational processes, EHS, quality systems, and standardizes operating models & tools throughout the OTR (execution) cycle.

The following teams fall under your direct responsibility: Project Management (6 FTEs), Project Engineering (4 FTEs).

**Main Responsibilities & KPIs**:

- Customer communication and satisfaction
- Sales pacing, respecting revenue recognition rules
- Project portfolio reviews (around 100 - 200 projects)
- Support to project execution, facilitate contact with Sales within the Region
- Margin deviation monitoring and approval
- Manage risk and opportunities
- Cash collection (overdues, retention)
- Consistency, alignment and efficiency across all direct departments
- Reinforce PM competencies (communication, planning, cost assumptions, sales planning, contract management)
- Continuous communication and delivery alignments across all departments including workshops
- Improve contract management, with strong RoE (Return on Equity) about T&Cs of contracts

**Main KPIs**:

- Quarterly sales, margins, cash-in and finished goods
- Request kept, order overdues (shared with Global Supply Chain function)
- Under / Over-recovery of the direct hours (ensure that all salaries, facility management costs, cars, tools are sufficiently covered through the overhead on the hourly rate)
- Quality and Customer satisfaction KPIs

**Key Requirements**:

- Technical graduate degree, such as production technology, process engineering, mechanical engineering, electrical engineering or a successfully completed technician education in the field: industry / electrical engineering / mechanical engineering
- A minimum of 10-15 years of relevant hands-on experience in similar tasks
- At least 7 years of experience as a manager with personnel responsibility
- Product knowledge High Voltage Products, appreciated for circuit breakers, hybrid switchgears and Instrument transformers
- Knowledge in the field of ERP (Enterprise Resource Planning) processes
- Understanding and interpretation of business key performance figures
- ** Fluency in English and German (written & spoken)**:

- Outstanding cross-functional collaboration within matrix environments
- Secure interpretation of regulations, standards and specifications
- Secure handling of SAP (Focus on Project Management and Engineering)
- Openness to national and international travels (around 15% yearly)

**Desired Requirements/Soft Skills**:

- Reliable behaviour towards internal and external business partners
- Analytical, conceptual and strategic thinking
- High sensitivity for corporate and leadership culture
- Personal responsibility, creative willing and goal orientation
- Polished communication skills and social skills

**Why we come to work**:
At **GE Vernova,** our employees are always up for the challenge - and we’re always driven to find the best solution. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.

**What we offer**:

- Professional Growth: Dynamic team, extensive resources, and training for skill development
- A Booming industry with Cutting-Edge Projects: Involvement in high-profile, innovative projects
- Global Exposure: Collaboration with a diverse, global network of industry experts
- Collaborative Environment: Supportive culture fostering creativity and teamwork
- Career Advancement: Opportunities for leadership and career growth within the organization
- Competitive compensation package plus co