Solution Consultant

**Do you have a passion for understanding customer needs and solving problems?**

Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

We look for individuals who have a proven track record of finding creative ways of solving complex problems.

**Why work for Genesys?**
- You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.
- You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
- You will have flexibility and independence in designing and structuring your work.
- You will have the internal resources you can call on to help you understand and solve technical challenges.
- You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.
- You will be at the forefront of technology, presenting innovative solutions to crucial business challenges

**What will you be doing?**

You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers

**Discover**:
You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

**Design**:
You will create and present solutions, tailored to individual and vertical-specific requirements to innovate the customer's current or future ecosystem including CRM, BPM, AI, or Cloud hyperscalers.

**Learn**:
You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as a trusted advisor

**What do you need to be successful?**
- A passion for technology and helping people solve problems
- Interpersonal communication, polished verbal and written communication both in German and English language
- Ability to work in a fast-paced, cross-functional team
- Ability to multitask, prioritize and structure while working with multiple stakeholders
- Have the technological know-how of IT concepts, software standards as well as database and networking technologies.
- Ability to travel
- Previous experience working with Cloud or SaaS products preferred

**About Genesys**

**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.**

**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.