Agile Coach

**Agile Transformation Consultant**

**The Client**

My Client is a global IT services company that excels in cross-border IT services. The multilingual global service desk provides outsourcing services to enterprise and medium-sized businesses in 150+ countries. In addition to world-class ITIL-based helpdesk services can also offer onsite support in every city worldwide The services as varied; however, the core business includes end-user computing, data centre and networking on a 4-hour, 24/7 basis.

**Job Summary**

The Agile Consultant is primarily accountable for facilitating agile transformations for clients’ Organizations, their leaders and their teams, both within and outside of IT. They develop and implement a consistent, repeatable approach to successfully lead, plan, direct, coordinate and execute agile transformation engagements. They lead the agile transformation engagement by holding responsibility and accountability, ensuring success both for teams and the organization as a whole. The Consulting Agile Coach is also responsible for coaching clients’ leaders to help them become better agile leaders, and lead and facilitate the agile transformation’s governance with the client’s key stakeholders and ’s consulting leads. This position holds the responsibility and accountability ensure the quality delivery of ’s services as well as the engagement of the project’s consulting team. As the leader of the project, the Consulting Agile Coach will facilitate the consulting teams’ alignment as well as driving the engagement’s agile transformation and technical recommendations and decisions.

The Agile Consultant is accountable for supporting business development activities by representing the Agile Transformation & Software Craftsmanship practice in conversations with clients. The Consulting Agile Coach is also expected to engage in the creation of new offerings and services as well as in the practice’s continuous improvement initiatives.

This position reports to the Director of Agile Transformation & Software Craftsmanship and is considered a peer to the Tech Mentors. The Agile Consultant is expected to collaborate with others to help teams deliver successfully and is expected to escalate if problems are not being addressed.

**Job Responsibilities/Essential Functions/Competencies**
- Provide strategic and tactical leadership in agile transformation and tech mentoring engagements, ensure clarity and alignment around the engagement and the client’s priorities and goals
- Facilitate agile transformation at organizational, leadership, and team level
- Lead large group activities including workshops, feedback sessions, retrospectives, ideations, story mapping, and other interactive sessions
- Coach clients’ leaders, individuals and teams to facilitate and accelerate the client agile transformation
- Work collaboratively with clients, consulting team members as well as other practices
- Catalyze our organization’s standards for consulting engagement and client interactions
- Take on engagements’ escalation and resolution duties where needed, representing in front of high-level customer stakeholders, and providing objective and accurate reports to leadership when called upon
- Guide and advise practice leadership where needed to ensure prospective and current engagements are effectively supported
- Participate as needed and when available in the enablement of the account teams seeking to sell services, providing assets, advice, pre
- and post-sales customer interaction to promote a more effective and successful sales process
- Understand and align to the overall goals and objectives of the Agile Transformation & Software Craftsmanship practice, collaborating and assisting wherever possible to promote the success of the practice and as a whole
- Proactively engage and co-develop continuous process improvement initiatives to enhance the practice’s effectiveness
- Exemplify our organization’s mandatory Core Values and Job Requirements in addition to the Agile values and principles
- Lead by example with personal discipline and continuous improvement

**Additional Requirements**:

- Ability to **give and receive feedback**. A central part of living our core values is our environment of safe, timely, and direct feedback. We require and coach our employees on how to provide constructive and critical feedback to their peers, reports, and leadership. This can take on many forms; written, verbal, in a group setting, and one on one, and can involve topics ranging from job performance and leadership effectiveness to root cause analysis, communication, and integrity. While not always comfortable, we see the ability to give and receive feedback in a safe environment as a job requirement common across all practices and roles, and a vital aspect of our culture and continuous improvement.
- Possesses a high level of **Integrity. **Acts ethically and is above reproach. Builds trust throug