Customer Program Director

**Votre rôle**:
The Customer Program Director will be assigned to one or more accounts, according to their size and complexity, the customer's expectations, their personal interests, and their individual development plan. In most cases they will be assigned during the full life cycle of the relevant contracts.

On the assigned account the Customer Program Director reports functionally into a Client Executive.

He or she is assigned to specific clients, where Orange provides highly complex and customized solutions or where a strong client governance is needed.

During the lifecycle of the contract for a client or a set of clients:

- He or she organizes and supervises the overall execution of the contract to achieve contract commitments and customer satisfaction.
- He or she oversees and manages the successful delivery of programs and services, ensuring customer satisfaction, profitability.
- He or she is overall accountable for the Request to Cash activities. This includes solution design in pre-sales, service creation during contract setup and organic growth management.

A key objective of the Customer Program Director is to optimize the efficiency of contract execution through continuous improvement and usage of the best of our standard company processes and functions, while meeting the contractual obligations.

On small to medium enterprise account the Customer Program Director can benefit from a delegation of authority from the Client Executive with regards to the client governance and profitability.

**Votre profil**:
Knowledge and abilities

Deep knowledge of Orange Business products, processes & tools, and the associated organizations

Excellent organisation, co-ordination, communication, presentation, synthesis, and reporting skills

Client focused with strong interpersonal & negotiation skills.

Teambuilder, used to work with different cultures and to work in a virtual matrix team environment.

Ability to innovate and find improved ways of doing things

Experience with process developments and optimization

Strong industrialization spirit

Good understanding of the telecoms and IT industries.

Integrating project work with Knowledge Management concepts and principles

Comprehensive management experience, strong leadership skills and able to work under pressure

Strong business and financial acumen

Excellent knowledge of written and spoken English language

Strategic thinker and able to act at CxO level

Sound knowledge of the MS office suite

Education, qualifications, and certifications

Degree in business, science (or other relevant area), or equivalent relevant experience with a

Demonstrable commitment to self-development

Synergy and visionary Practitioner Certification

ITIL v4 foundation certification

Strong financial background

Optional : CMM/CMMI, PMP or PgMP or Prince2 or MSP, Six Sigma certifications

Experience

Minimum of 10 years of client facing experience in the telecom or IT industry

Experience in building client relationship at strategic level

Experience in managing geographically distributed teams.

Strong experience and proficiency at developing, documenting, and optimizing processes and

Organizations

Working in an international environment.

**Le plus de l'offre**:

- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards

**Entité**:
Orange Business International
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI