Head, Human Resource Digital Strategy, and Innovation Division

INTERNATIONAL TELECOMMUNICATION UNION
- ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems._

**Head, Human Resource Digital Strategy, and Innovation Division**

**Vacancy notice no**: 2052
**Sector**: SG
**Department**: HRMD
**Country of contract**: Switzerland
**Duty station**: Geneva

**Position number**: HR02/P5/263
**Grade**: P5
**Type of contract**: Fixed-term
**Duration of contract**: 2 years with possibility of renewal
**Recruitment open to**:External
**Application deadline (Midnight Geneva Time)**: 2 September 2025

ORGANIZATIONAL UNIT

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logístical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

Within the General Secretariat, the Human Resources Management Department (HRMD) advises the Secretary General on human resources management. It manages ITU's resources ensuring consistency with ITU strategies, policies, regulations and rules as well as UN Common System policies. It efficiently manages the human capital of the Union; creates a stimulating and supportive work environment and encourages organizational creativity and performance measurement based on results.

**ORGANIZATIONAL CONTEXT**:
Under the direct supervision of the Chief, Human Resources Management Department (HRMD), the Head, Human Resource Digital Strategy, and Innovation Division is responsible for driving the digitalization of HR operations through the use of technologies and processes reengineering. The aim is to create self-service activities, improve employee engagement, implement new digital solutions to support ITU’s overall business objectives, and improve customer satisfaction. The incumbent will develop and implement an HR digital transformation strategy and will manage and further enhance ITU’s data analytics in order to assist senior management in making data driven decisions and increase HR’s overall reporting capacity.

In summary, this new position will be responsible to:

- Design and implement an HR Digital Transformation strategy.
- Provide leadership and oversight to ensure the availability and sustainability of efficient and effective HR systems and technological platforms that support the HR business needs and requirements across offices, including but not limited to systems related to recruitment, talent development and learning, strategic delivery, performance management and other areas of HR functions.
- Drive cross-functional digitalization projects including process reengineering.
- Support HR initiatives and policies by ensuring they are complemented by secure and solid systems.
- Provide leadership and oversight on HR information management by ensuring reliable, relevant, timely and accurate reporting across HR, Senior Managers and to the UN system.
- Support achievement of ITU objectives by facilitating evidence-based data driven decisions.

He/she will champion the transition toward digital and touchless HR operations and services, develop and implement automation initiatives, serve as a strategic partner to the transformation team and lead the operations team in redefining and transforming the HR function to achieve operational excellence, efficiency, agility and strategic alignment with organizational goals and objectives.

**DUTIES AND RESPONSIBILITIES**:
The incumbent will:

- Develop and drive a comprehensive HR digital transformation strategy, encompassing vision, objectives, goals and actionable plans to drive growth, innovation and operational excellence by focusing on seamless