Workplace Services Lead

JLL supports the Whole You, personally and professionally.
We currently have an excellent opportunity for a Workplace Services Lead (M/F/d) to join the Integrated Facilities Management business line in Zurich.
The Workplace Services (WPS) Team is dedicated to providing an excellent and memorable office experience for everyone who enters through our doors - employees, guests and partners. This goes for our leased offices as well as our Serviced Offices (Co-Working Space), where we achieve this goal through close partnership with the Serviced Office Provider.
Based in Zurich and reporting to the Director WPS EMEA central, the Lead Workplace Services coordinates the service delivery of our Serviced Office Providers across Switzerland and Austria as well as acts as a supervisor the WPS & Meeting & Events Senior Coordinator in Zurich.
In his/her function, the Lead WPS is the main local point of contact for employees and Office Services provider team.
Regular travel to the offices in Switzerland and Austria as well occasionally to other Salesforce offices may be required.
This role requires great communication and service orientation, attention to detail, vendor management and supervisory experience. Good administrative and IT skills, good coordination and organizational skills, as well as an independent, flexible work style with good time management.
**Your tasks**:
Build a strong partnership with our Serviced Office Providers to ensure smooth operations, adherence to Salesforce standards and service quality within budget
Appearance and Functionality - In partnership with the Serviced Office Provider
Ensure a clean, tidy and safe office space by performing regular visual checks on office and meeting space, pantries and sanitary space
Ensure adherence to Salesforce's branding guidelines by adopting all applicable initiatives and programs
Manage the interface with the IT department on all IT-related matters and challenges of working from a serviced office, both customer internal and with the Serviced Office provider
Perform regular checks of AV equipment in our meeting rooms to ensure functionality; coordinate required repairs and replacements
Ensure consistent operational delivery of all Salesforce specific Workplace Programs (examples: Snack& Refreshment, Clean Desk, Unassigned seating, ect. are delivered to the agreed SLA, provide guidance, drive local adjustment as required
Oversee the meeting and event space booking, including catering and other sub vendor engagements related to the service delivery, engage personally for any high profile Events
**Guest Services & Hospitality**: Work with the Serviced Office Provider's Reception staff to ensure an excellent welcome for our employees, guests, and visitors according to agreed Service Levels
Build and maintain strong relationships to local office communities and stakeholders like Hub leads
Provide proactive communication and reporting to the Director WPS and ensure a close collaboration across the Workplace Services team of the EMEA central region
Source, engage and coordinate vendors and sub vendors as required for the delivery of services and projects
Initiate the procurement process by requesting and validating quotes, coordinate with wider WPS team to the procurement and payment process
Oversee spend tracking and invoice handling for the Workplace Services Operations in Switzerland
Be accountable for the Swiss mail handling, supervise the mail handling of the Service Provider and direct report
Ensure a smooth hospitality operation between the Serviced Office Provider, the WPS Senior Coordinator an local stake holders
Drive process and space enhancement in the aim of enhancing and aligning the employee experience across the different sites
Act as the direct supervisor for the WPS & Meeting & Events Senior Coordinator in Zurich
Ensure office amenities, kitchen equipment and stationary stock are managed
Oversee the new hire onboarding and off boarding process, ensuring access control compliance
Ensure consistent reporting of attendance data, conduct analyses and identify trends
Ensure alignment to Salesforce processes, SLA’s and playbooks for a consistent employee experience
Collaborate closely with RE Design, Space Planning, RE Projects and Transactions on any office Enhancement, Expansion or relocation
Supervise the spend tracking and invoice handling for the Workplace Services Operations in Switzerland Spend tracking and invoice handling for the concerned Hub
Budget Management for Snack and Refreshment and variable spend
Guide, support and enable the Serviced Office Providers to ensure adherence to agreed Service Levels
Perform Key Performance Indicators (KPI) scoring in preparation for quarterly KPI meetings, measuring the service delivery against agreed Service Level Agreements between Salesforce and the Serviced Office Provider
Lead quarterly KPI meetings with Serviced Office Provider to rate the service delivery, align on expectations drive improvement